Concierge - Higher One - Washington DC
(2024-03 - 2024-06)
- Managed guest and resident check-ins and check-outs
- Oversaw CCTV, access control, and key/fob management
- Received, stored, and organized packages, mail, and deliveries
- Documented security incidents and responded to emergencies
SportsBook Ticket Writer - Fanduel - Washington DC
(2024-06 - 2025-07)
- Delivered prompt, courteous, and accurate service to guest, ensuring a welcoming experience for all bettors
- Accepted bets and parlay cards, issued tickets, and entered wagering information accurately into the race and sports system
- Processed winning tickets and vouchers and ensured accurate payout transactions
- Managed cash banks, balanced tills, processed voided wagers, and completed end-of-shift reconciliations
Ticket Writer - Caesar SportsBook - Washington DC
(2022-01 - 2024-02)
- Provided a top-tier level of customer service that encourages customers to come back repeatedly
- Resolved customer disputes/complaints and escalated to direct supervisor when needed
- Ensured all necessary paperwork was completed accordingly to company policy and D.C. Office of Lottery and Gaming Standards
