Jordan Lewis

Versatile Program Manager with 12 years of experience overseeing complex operations, team leadership, and regulatory compliance. Skilled in managing high-pressure environments, coordinating multi-disciplinary schedules, and maintaining meticulous documentation. A dedicated advocate and communicator with a proven ability to streamline processes and manage resources effectively.

Interested in transitioning to other career paths with my background in residential operations to anywhere I can apply my skills and learn new ones.

Program manager at Lighthouse II Inc (2014-02 – 2026-01)

• Ensured 100% compliance with health and safety protocols in a 24/7 residential setting
• Created personalized care plans for each client based on their individual needs and preferences
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Managed facility resources and logistics to meet strict health and safety standards
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Implemented fall prevention strategies by removing hazards from the environment
• Maintained meticulous data records and reports to ensure zero-error regulatory compliance
• Assisted with physical therapy exercises as directed by healthcare professionals
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
• Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
• Maintained confidentiality regarding sensitive personal information about clients at all times
• Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
• Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
• Served as an advocate for clients' rights and ensured they received respectful treatment from others
• Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
• Collaborated with other caregivers in a team environment to provide comprehensive care for clients
• Maintained accurate records of daily activities, medications administered, and changes in health status
• Demonstrated knowledge of infection control protocols by following strict hygiene practices at all times
• Provided assistance with toileting needs while respecting the dignity and privacy of clients
• Calmly handled challenging behaviors such as agitation or aggression by utilizing de-escalation techniques learned through training programs
• Coordinated transportation services for medical appointments or social outings
• Assisted with financial management tasks such as bill payment or budgeting when requested
• Engaged in active listening during conversations with clients, showing empathy and understanding

High school or equivalent – Cheney High School (2007 – 2010)