Jordan Ratcliff

Hostess - Red Robin - Chesapeake, VA

(2023-06 - 2023-08)

Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
Provided accurate wait time estimates to guests, managing expectations in a professional manner
Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
Assisted in resolving guest complaints or concerns promptly and professionally
Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information to guests as needed
Ensured compliance with health code regulations by monitoring dining areas for cleanliness

Barista - Starbucks - Woodhaven, MI

(2021-11 - 2022-06)

Handled cash transactions accurately while following company policies regarding cash handling procedures
Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew

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