Jordann

Highly organized and detail-oriented administrative professional with over seven years of progressive customer service and front office experience.

Certified Phlebotomy

Technician (CPT, June 2025) with demonstrated ability to coordinate scheduling, manage high-volume phone systems, maintain electronic records, and safeguard sensitive information. Experienced in fast-paced environments requiring multitasking, accuracy, and professionalism. Recognized as a dependable team leader, fast learner, and strong communicator committed to supporting quality work within a company.

Substitute Teacher - Kelly Education - Oklahoma City, OK

(2024-03 - 2025-05)

Part-time: 25-30 hours a week

• Maintained accurate attendance and student documentation in accordance with district policies.
• Supported classroom management and assisted students with diverse educational and behavioral needs.
• Communicated effectively with faculty, administration, and support staff.
• Managed multiple responsibilities while meeting deadlines and maintaining organized records.
• Demonstrated adaptability and the ability to quickly learn new systems and procedures.
• Maintained confidentiality of student records and sensitive information.

Front Desk Receptionist - Springhill Suites by Mariott - Del City, OK

(2022-02 - 2023-04)

Full Time: 40 hours a week

• Managed front desk operations including scheduling reservations, coordinating check-ins and check-outs, and maintaining organized records.
• Answered and directed high-volume multi-line phone calls while providing accurate information and support.
• Entered, updated, and verified electronic records to ensure data accuracy and compliance.
• Conducted nightly audits, reconciled financial reports, and balanced cash drawers.
• Protected sensitive guest information in accordance with confidentiality policies.
• Coordinated with management and support staff to resolve issues and improve workflow efficiency.
• Maintained a calm and professional demeanor in high-pressure situations.

Customer Service Cashier - Queen's Beauty Supply - Midwest City, OK

(2017-01 - 2023-09)

Part-time: 25-30 hours a week

• Provided high-volume customer service in a fast-paced retail setting, assisting diverse populations daily.
• Processed cash, debit, and credit transactions accurately while balancing registers and maintaining financial accountability.
• Maintained organized records of inventory, tracked product levels, and ensured proper documentation.
• Resolved customer concerns efficiently while maintaining professionalism and confidentiality.
• Trained and mentored new employees on policies, procedures, and customer service standards.
• Demonstrated strong multitasking abilities while maintaining attention to detail and accuracy.
• Communicated effectively with team members to ensure smooth daily operations.

Criminal Justice - Langston University

Midwest City High School (2018-05)