Social Services & Client Support Professional
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Highly motivated professional with 7+ years of experience across customer service, social services, retail, hospitality, administration, and media. Bilingual in English and Spanish with strong communication, problem-solving, and interpersonal skills. Dependable, adaptable, and experienced in working with diverse populations while maintaining professionalism in fast-paced environments.
Refugee Resettlement Worker — Crittenton Services | September 2024–Present
Provide direct support to refugee youth through case management, community navigation, transportation, documentation, applications, orientations, and coordination of social and supportive services.
Self Determination Caregiver | February 2026–Present
Provide individualized support and supervision while assisting with daily routines, safety, community participation, and personal goals. Maintain professional documentation and collaborate with the care team to support client needs.
Range Attendant — Irvine Company | August 2021–August 2024
Supported daily golf operations, provided high-quality customer service, assisted guests, resolved concerns, and maintained an organized and welcoming environment.
Assistant Sales Manager — Lids Sports Group | October 2019–August 2021
Assisted with daily store operations, employee training, sales, opening and closing procedures, cash handling, inventory management, and customer inquiries.
Food Service Staff — Crittenton Services | November 2018–July 2019
Supported kitchen operations, food preparation and safety, inventory management, scheduling, and maintaining a clean and organized work environment.
Front Desk Receptionist — 24 Hour Fitness | January 2018–May 2018
Managed member check-ins, phone calls, customer inquiries, records, and front-desk operations while providing professional customer service.
Sports Editor — Santa Ana College, El Don Publication | February 2017–December 2018
Wrote and edited sports content, covered sporting events, assigned stories, assisted with publication layouts, and updated online content.
Associate Degree in Journalism — August 2021
Associate Degree in Liberal Arts — August 2021
Relevant coursework includes Leadership, Communication & Mass Media, Adobe Premiere, Design for Print, Data Management, Visual Communication, and Media Production.
