Jordy Snyder

Results-driven client success professional with 15+ years of experience in relationship management, delivering exceptional service, and driving client retention. Skilled in proactive outreach, team leadership, and leveraging some CRM tools to exceed performance targets and cultivate lasting relationships.

Lead Executive chauffeur - Premier Luxury Car Service

(2022-02)

• Cultivated strong, long-term relationships with high-net-worth individuals, ensuring personalized and discreet service that met unique VIP expectations.
• Anticipated client needs proactively and managed complex itinerary changes seamlessly, maintaining high satisfaction and trust.
• Acted as the primary point of contact for feedback, translating client insights into improved service delivery and consistently achieving a 5-star reputation.
• Led and mentored a team of executive chauffeurs, driving operational excellence by assigning routes and ensuring strict adherence to company standards and VIP service delivery.

Certified Fitness Specialist - Emory Hospital

(2019-01 - 2022-02)

• Managed Customized wellness programs for high-end clients, ensuring alignment with their specific lifestyle goals.
• Served as the primary point of contact for clients, providing clear, proactive communication and adapting programs to meet evolving needs.
• Monitored client progress through regular assessments, serving as a trusted advisor to ensure continued success.
• Managed day-to-day client relations, administration, and scheduling, ensuring a high-touch, premium experience.
• Cultivated strong, long-term client relationships to drive high retention and referral rates.

Quality Assurance Manager - Admiral Security Service

(2014-11 - 2018-12)

• Led a team of quality assurance specialists, ensuring service delivery consistently met high quality standards and client expectations.
• Collaborated directly with clients to understand their needs, resolve concerns, and ensure full compliance with contractual standards.
• Acted as the primary liaison between the quality department and cross-functional teams to align service delivery with operational goals.
• Conducted internal audits and prepared for external inspections to maintain high standards of regulatory compliance and service quality.
• Provided strategic insights to senior leadership using data-driven quality metrics and client feedback to drive continuous service improvements.

Corporate Security Manager - Admiral Security Service

(2008-08 - 2014-11)

• Supervised and managed a team of 20+ security officers across multiple facilities, ensuring consistent coverage and adherence to security protocols.
• Conducted regular training sessions and drills to ensure officers were well-versed in company policies, safety procedures, and emergency protocols.
• Monitored and analyzed surveillance systems (CCTV, alarms, and access control platforms) to detect and respond to suspicious activities in real-time.
• Performed regular audits, site inspections, and risk assessments to identify vulnerabilities and recommend corrective actions.
• Scheduled shifts, delegated assignments, and evaluated performance of security staff to ensure optimal efficiency and professionalism.

Computer Science - Prince George's community college (2006)