Lead Executive chauffeur - Premier Luxury Car Service
(2022-02)
- Cultivated strong, long-term relationships with high-net-worth individuals, ensuring personalized and discreet service that met unique VIP expectations.
- Anticipated client needs proactively and managed complex itinerary changes seamlessly, maintaining high satisfaction and trust.
- Acted as the primary point of contact for feedback, translating client insights into improved service delivery and consistently achieving a 5-star reputation.
- Led and mentored a team of executive chauffeurs, driving operational excellence by assigning routes and ensuring strict adherence to company standards and VIP service delivery.
Certified Fitness Specialist - Emory Hospital
(2019-01 - 2022-02)
- Managed Customized wellness programs for high-end clients, ensuring alignment with their specific lifestyle goals.
- Served as the primary point of contact for clients, providing clear, proactive communication and adapting programs to meet evolving needs.
- Monitored client progress through regular assessments, serving as a trusted advisor to ensure continued success.
- Managed day-to-day client relations, administration, and scheduling, ensuring a high-touch, premium experience.
- Cultivated strong, long-term client relationships to drive high retention and referral rates.
Quality Assurance Manager - Admiral Security Service
(2014-11 - 2018-12)
- Led a team of quality assurance specialists, ensuring service delivery consistently met high quality standards and client expectations.
- Collaborated directly with clients to understand their needs, resolve concerns, and ensure full compliance with contractual standards.
- Acted as the primary liaison between the quality department and cross-functional teams to align service delivery with operational goals.
- Conducted internal audits and prepared for external inspections to maintain high standards of regulatory compliance and service quality.
- Provided strategic insights to senior leadership using data-driven quality metrics and client feedback to drive continuous service improvements.
Corporate Security Manager - Admiral Security Service
(2008-08 - 2014-11)
- Supervised and managed a team of 20+ security officers across multiple facilities, ensuring consistent coverage and adherence to security protocols.
- Conducted regular training sessions and drills to ensure officers were well-versed in company policies, safety procedures, and emergency protocols.
- Monitored and analyzed surveillance systems (CCTV, alarms, and access control platforms) to detect and respond to suspicious activities in real-time.
- Performed regular audits, site inspections, and risk assessments to identify vulnerabilities and recommend corrective actions.
- Scheduled shifts, delegated assignments, and evaluated performance of security staff to ensure optimal efficiency and professionalism.
