Quality Assurance Analyst - UHSM - United Health Share Ministries - Santa Ana, CA (Hybrid)
(2023-11)
- Conducted comprehensive audits of customer service calls and emails to ensure representatives were adhering to company standards and requirements
- Evaluated and provided feedback via grade sheets to improve service quality and representative perform
- Utilized Irix Milliman software to assess and process medical applications, adhering to a set of requirements needed for approval
- Maintained constant communication with sales representatives to ensure fast turnaround times for client applications
Customer Service Representative - Epoch - Anaheim, CA (Remote)
(2021-09 - 2023-11)
- Processed membership cancellations efficiently and effectively
- Addressed customer inquiries regarding billing and general issues related to internet purchases
- Fielded inbound calls, providing prompt and helpful assistance
- maintained a professional and friendly demeanor while consistently delivering high-quality customer service over the phone
- Developed and executed comprehensive test cases and scripts, enhancing overall product stability
- Contributed to continuous improvement of testing processes, resulting in streamlined workflows and accelerated release cycles
Student Loan Specialist - Student Advisors - Santa Ana, CA
(2021-03 - 2022-01)
- Resolved incoming customer inquiries regarding student loans with clarity and professionalism
- Provided proactive support and guidance to customers, adhering to company policies and procedures to ensure the customer has a positive experience
- Engaged clients in a friendly and empathetic manner, actively listening to their concerns and offering personalized solutions
- Collaborated closely with management teams
- Demonstrated patience, empathy, and adaptability in managing challenging situations and behaviors
Receiving Clerk - Extron Electronics - Anaheim, CA
(2019-08 - 2021-03)
- Safely unloaded incoming goods using manual handling and forklift operations as required
- Conducted thorough inspections to verify the accuracy and condition of received items to make sure no damage occurred during transit
- Recorded and logged all received good into the company's inventory management systerm
