Josclyn Olivas

Results-driven operations and leadership professional with 8+ years of management experience across retail, hospitality, and Amazon logistics. Strong background in team leadership, process improvement, safety, and customer service. Proven ability to coach teams, optimize workflows, and support high-volume operations. Recognized for initiative, communication, and building inclusive workplace culture.

Assistant Manager / Process Assistant - Amazon WWG2 - Yakima, WA

(2024-10 - 2026-02)

Oversaw daily operations of a rural delivery site, supporting staffing, workflow coordination, safety, and quality.

• Led and coached associates and process assistants to meet key operational metrics.
• Collaborated with cross-functional partners to improve processes and operational efficiency.
• Supported new-hire onboarding, site launch operations, and culture-building initiatives.
• Founded and led the first Latinos at Amazon chapter at WWG2, driving inclusion and engagement.
• Completed Amazon Hazardous Materials training, strengthening site compliance and safety leadership.

Bartender - Avenida Cantina - Yakima, WA

(2024-08 - 2026-01)

• Delivered excellent customer service in a fast-paced environment.
• Managed cash handling, payments, and customer transactions.
• Maintained bar inventory, cleanliness, and product quality.
• Coordinated with kitchen and wait staff to ensure smooth service operations.

Labor Apprentice - Active Construction - Cle Elum, WA

(2024-05 - 2024-09)

• Assisted skilled laborers with construction, maintenance, and repair tasks.
• Ensured adherence to safety standards and efficient project completion.
• Developed hands-on problem-solving skills in a dynamic work environment.
• Collaborated with diverse teams to meet project deadlines and quality expectations.

Manager - Taco Bell - Yakima, WA

(2014-11 - 2016-02)

• Oversaw daily restaurant operations, including staff supervision and inventory management.
• Mentored and developed team members to improve service quality and efficiency.
• Enforced food safety and sanitation standards.
• Managed scheduling and labor costs while maintaining service levels.
• Supported store sales and profit goals through effective leadership.

Associate's Degree - Business Management - Tacoma Community College (2019-03 - 2021-05)