José A. Roqué Ramos

Customer-focused professional with 10+ years of experience delivering high-quality service, improving guest satisfaction, and supporting fast-paced operations. Known for strong communication, problemsolving, and ability to adapt quickly in dynamic environments. Proven ability to work with diverse teams, handle high-volume interactions, and create positive customer experiences.

Guest Experience & Sales Support Specialist at Ascendant Holidays (2018-01 – Present)

• Delivered high-quality customer service in a fast-paced hospitality environment.
• Assisted guests through the full sales and service experience, ensuring satisfaction and engagement.
• Improved customer experience by streamlining service processes and communication.
• Supported team performance through training and collaboration.
• Handled customer concerns and resolved issues quickly and professionally.

Project Manager (Healthcare/Laboratory Operations) at Signos Inc (2014-01 – 2017-12)

• Supported daily operations in a high-volume service environment.
• Assisted customers and internal teams to ensure smooth service delivery.
• Helped improve workflows, reducing delays and enhancing service efficiency.
• Maintained accuracy and attention to detail in all operational tasks.

Bachelor in Science in Industrial Engineering