Site Operations Manager - CCS Facilities Santa Clara - Santa Clara, CA
(2024-05)
- Managed a large portfolio of janitorial accounts, ensuring compliance with contracts, SLAs, and client expectations.
- Developed cost-control strategies that reduced operational expenses by up to 15% while maintaining service quality.
- Oversaw hiring, onboarding, performance management, and workforce planning to maintain optimal staffing levels.
- Directed quality control programs, conducting inspections and delivering detailed reports to clients.
- Coordinated service schedules and ensured work was completed within target profit margins.
- Led safety initiatives and ensured compliance with regulatory standards and company policies.
- Conducted site visits to provide hands-on leadership, coaching, and performance oversight.
- Implemented operational improvements that increased efficiency across multiple sites.
Site Manager - Kleen-Tech
(2021-01 - 2024-12)
- Conduct routine quality inspections across assigned facilities, ensuring cleaning operations consistently meet or exceed client expectations and achieve 95%+ satisfaction ratings.
- Support the Shift Manager in supervising field employees, providing leadership, direction, and daily operational oversight.
- Lead and participate in team cleaning efforts, ensuring timely completion of tasks across multiple buildings and service areas.
- Train and mentor janitorial staff on cleaning procedures, chemical usage, safety protocols, and equipment operation, improving team performance and compliance.
- Assist in creating and managing daily and weekly work schedules, ensuring proper staffing coverage and efficient task allocation.
- Address performance issues such as tardiness and absenteeism, documenting and escalating concerns in alignment with company policies.
- Maintain strong communication with staff, clients, and management, acting as a liaison to ensure alignment on service expectations and issue resolution.
- Respond to additional service requests ('tag jobs') and coordinate scheduling with Area and Property Managers to meet client needs.
- Provide event support services, ensuring facilities are prepared, maintained, and restored to standards.
- Oversee and perform cleaning operations, including detailed inspections to confirm job quality and completion.
- Monitor inventory levels of supplies, equipment, and chemicals, submitting accurate order forms and maintaining consistent stock levels.
- Coordinate equipment usage and resource allocation across sites to maximize efficiency.
- Manage building security by controlling keys and access cards, ensuring all premises are secured at all times.
- Identify and report damaged or malfunctioning equipment, supporting timely maintenance and repairs.
- Complete and verify employee timekeeping records, ensuring accuracy in payroll reporting.
- Drive company vehicle to perform site inspections and transport equipment between campuses, supporting multi-site operations.
- Attend team meetings and training sessions, contributing to continuous improvement and operational excellence.
Site Manager - SBM, San Jose - San Jose, CA
(2019-01 - 2021-12)
- Directed daily operations for a multi-site facilities program, supervising 50+ employees and 2 supervisors, ensuring consistent service delivery and operational excellence.
- Planned and optimized workforce schedules, improving labor efficiency by 15–20% while maintaining full service coverage.
- Assigned personnel to service routes and responsibilities, increasing productivity and reducing response times by 20%.
- Conducted routine site inspections and audits to ensure compliance with safety, quality, and service standards, achieving 95%+ compliance ratings.
- Managed inventory, equipment, and supply levels, reducing waste and lowering operational costs by 10–15%.
- Evaluated and implemented improved equipment and processes, enhancing operational efficiency and service quality.
- Reviewed and resolved customer service requests, identifying root causes and improving issue resolution time by 25%.
- Acted as primary liaison between clients, subcontractors, and internal teams, strengthening relationships and increasing client satisfaction scores.
- Developed and managed budgets, analyzing expenditures to identify cost-saving opportunities and consistently meeting or exceeding financial targets.
- Oversaw financial reporting, including labor hours, overhead, forecasting, billing, and expense tracking, ensuring accurate and timely reporting.
- Supported bid development, cost estimates, and contract negotiations, contributing to successful project acquisition and retention.
- Assisted in long-term strategic planning, including capital improvement projects, facility upgrades, and process enhancements.
- Coordinated contract documentation, proposals, and compliance requirements, maintaining a 100% audit-ready contractor database.
- Ensured compliance with OSHA, FLSA, ADA, and other regulatory standards, maintaining a safe work environment with reduced incident rates.
- Led training initiatives and performance management programs, improving employee retention and overall team performance.
District Manager - Dexterra - Santa Clara, Sacramento, Santa Barbara, CA
(2018-01 - 2019-12)
- Conduct business development site visits, traveling to prospective job sites to assess opportunities and build client relationships.
- Identify and source local specialty vendors, negotiate pricing, and coordinate service agreements.
- Provide operational support to resolve site-specific issues and ensure high levels of customer satisfaction.
- Collaborate with Human Resources on hiring, retention, promotion, and assignment decisions for Facilities Operations personnel while maintaining confidentiality and discretion.
- Assist in workforce scheduling while managing labor within budgeted hours for assigned locations.
- Assign daily tasks and responsibilities, ensuring clear communication of expectations and priorities.
- Assigned personnel to service routes and responsibilities, increasing productivity and reducing response times by 20%.
- Conducted routine site inspections and audits to ensure compliance with safety, quality, and service standards, achieving 95%+ compliance ratings.
- Managed inventory, equipment, and supply levels, reducing waste and lowering operational costs by 10–15%.
- Evaluated and implemented improved equipment and processes, enhancing operational efficiency and service quality.
- Reviewed and resolved customer service requests, identifying root causes and improving issue resolution time by 25%.
- Acted as primary liaison between clients, subcontractors, and internal teams, strengthening relationships and increasing client satisfaction scores.
- Developed and managed budgets, analyzing expenditures to identify cost-saving opportunities and consistently meeting or exceeding financial targets.
- Oversaw financial reporting, including labor hours, overhead, forecasting, billing, and expense tracking, ensuring accurate and timely reporting.
- Supported bid development, cost estimates, and contract negotiations, contributing to successful project acquisition and retention.
- Assisted in long-term strategic planning, including capital improvement projects, facility upgrades, and process enhancements.
- Coordinated contract documentation, proposals, and compliance requirements, maintaining a 100% audit-ready contractor database.
- Ensured compliance with OSHA, FLSA, ADA, and other regulatory standards, maintaining a safe work environment with reduced incident rates.
- Led training initiatives and performance management programs, improving employee retention and overall team performance.
- Perform routine site inspections to ensure work quality, safety compliance, and adherence to company standards.
- Supervise, train, and evaluate staff, supporting continuous performance improvement and professional development.
- Lead onboarding and site training for new employees, ensuring smooth integration into operations.
- Implement and enforce Health & Safety procedures, ensuring proper use of PPE and compliance with safety regulations.
- Maintain accurate timekeeping records and conduct employee performance evaluations in accordance with company policies.
- Respond promptly to customer requests, ensuring timely follow-up and resolution.
- Oversee inventory control, supply ordering, and material management to support daily operations.
- Manage and support the Preventative Maintenance Program to ensure equipment reliability and operational efficiency.
Area Director (Audi, Porsche, Mercedes Benz) - Facilities - Universal Service Group, Fremont - Fremont, CA
(2016-01 - 2018-12)
- Ensure the day-to-day operations of the facilities, including custodial, site services, and general maintenance, are implemented and carried out in a timely manner.
- Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties.
- Respond positively and promptly to requests from building concerns. Oversee the implementation of ongoing maintenance.
- Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, Local Code Compliance Log, OSHA Log, Safety Meeting Log, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required.
- Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives.
- Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff.
- Monitor and ensure that vendors comply with insurance requirements and coordinate all claims, as required.
- Perform routine site inspections to ensure work quality, safety compliance, and adherence to company standards.
- Supervise, train, and evaluate staff, supporting continuous performance improvement and professional development.
- Lead onboarding and site training for new employees, ensuring smooth integration into operations.
- Implement and enforce Health & Safety procedures, ensuring proper use of PPE and compliance with safety regulations.
- Maintain accurate timekeeping records and conduct employee performance evaluations in accordance with company policies.
- Respond promptly to customer requests, ensuring timely follow-up and resolution.
- Oversee inventory control, supply ordering, and material management to support daily operations.
- Manage and support the Preventative Maintenance Program to ensure equipment reliability and operational efficiency.
Facilities - Audi, San Jose - San Jose, CA
(2014-01 - 2016-12)
- Perform duties of employees within the program assigned.
- Train, supervise and instruct employees in tasks, safety, policies, and procedures.
- Coordinate and monitors work activities, recommends training and discipline.
- Written reports, such as pass down, weekly, or monthly.
- Perform quality, service, and safety inspections.
- Track equipment inventory, maintenance, and repair.
- Track supplies and maintain inventory.
- Monitor employees for proper use of personal protective equipment to assure safety compliance.
- Report employee personnel and customer issues to manager.
- Correct at risk behavior immediately, then report to the manager immediately.
- Provide recommendations for corrective action on areas that need improvement.
- Maintain records, i.e., training, inspections, attendance, and metric data.
- Familiar with supervisor responsibilities.
- Plan and develop work schedules to ensure adequate service.
- Prepare schedules for service personnel, assigns personnel to routes.
- Inspect and evaluate physical condition of establishment for program compliance, i.e., safety, quality, and service.
- Audit and maintain inventory supply and equipment.
- Investigate new and promotes improved equipment and methods.
- Review customer requests for service.
- Implement organization policies and goals.
- Analyze and facilitate budget requests to identify areas in which reductions can be made.
- Inspect plant and evaluate use of space and facilities.
- Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing and any changes to these areas.
- Maintain a safe work environment for self and employees.
- Ensure compliance with local, state, and federal regulations, such as OSHA.
- Direct supervisory management engaged in support of facilities programs.
- Act as liaison between company, customers, clients, employees, and subcontractor.
- Establish and maintain contact with contractors to ensure the smooth working of the contract process.
- Assist with human resource concerns and issues.
- Some travel over California was required.
