Jose Castillo

Currently seeking opportunities to apply my knowledge and skills to the Tourism, Hotel & Aviation industry.

Resolution Service Desk

American Airlines SDQ

02/2021 - 06/2023

Job Description

• Started as a Reservation Sales Representative, offering solutions to travel needs and achieving a pleasant passenger experience as well as increase sales, through the combination of: Schedules, fares and flights, both domestic and international markets. Promoted to Resolution Services Desk after less than 2 years.
• Solving problems for the representatives of the various departments (International and domestic Res., tariff department, ticket office, frequent flyer, etc.).
• Handling escalated customer calls.
• Support inside agents with navigation questions, terms and conditions of transportation, internal policies and procedures in all computer applications.

Assistant Project Manager

Arq. Alba Santana y Arq. Juni Ceballo

05/2017 - Present

Job Description

• Preparation and review of files corresponding to the construction sector for tourism, housing and commercial projects to be developed.
• Compilation and preparation of files to obtain legal permits at different goverment institutions.
• Constant monitoring and review to guarantee the approval of the project in the corresponding institutions.

E-Commerce Analyst - Tourism Specialist

Berry Whale International

07/2018 - 02/2020

Berry Whale International

Job Description

• Internal audit of high value products to identify gaps in services.
• Responsible for development and logistics of products and experiences for companies in the tourism and hotel sector based off analysis.
• Managed OTA product listings (Booking.com, Expedia, HotelBeds).

Master of Tourism Business Management - Digital Marketing

Universidad de Barcelona - CETT (School of Tourism, Hospitality and Gastronomy)

10/2023 - 06/2024

Barcelona, Spain

Cursos

Bachelor of Hotel Management & Tourism

Universidad APEC

08/2015 - 03/2021

Santo Domingo, D.R.

Courses