Jose Castillo

Tourism

Talent

New York City, New YorkMember since October 2, 2024

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About

Currently seeking opportunities to apply my knowledge and skills to the Tourism, Hotel & Aviation industry.

02/2021 - 06/2023

Started as a Reservation Sales Representative, offering solutions to travel needs and achieving a pleasant passenger experience as well as increase sales, through the combination of: Schedules, fares and flights, both domestic and international markets. Promoted to Resolution Services Desk after less than 2 years.
Solving problems for the representatives of the various departments (International and domestic Res., tariff department, ticket office, frequent flyer, etc.).
Handling escalated customer calls.
Support inside agents with navigation questions, terms and conditions of transportation, internal policies and procedures in all computer applications.

Arq. Alba Santana y Arq. Juni Ceballo

05/2017 - Present

Preparation and review of files corresponding to the construction sector for tourism, housing and commercial projects to be developed.
Compilation and preparation of files to obtain legal permits at different goverment institutions.
Constant monitoring and review to guarantee the approval of the project in the corresponding institutions.

E-Commerce Analyst - Tourism Specialist

07/2018 - 02/2020

Internal audit of high value products to identify gaps in services.
Responsible for development and logistics of products and experiences for companies in the tourism and hotel sector based off analysis.
Managed OTA product listings (Booking.com, Expedia, HotelBeds).