Jose Gutierrez

Healthcare and optical operations leader with 10+ years of experience across academic vision care, private optometry, and customer-facing healthcare. Promoted to Optical Operations Manager at UC Berkeley, with experience leading patient access, staff performance, workflow improvement, KPI reporting, quality assurance, inventory, and cross-functional operations. Licensed optician with additional experience in P&L oversight, budgeting, forecasting, vendor management, Epic EHR, and service recovery.

Optical Operations Manager at University of California, Berkeley (2025-12 – Present)

Lead optical operations in an academic vision-care system supporting approximately 70,000 annual visits across campus and satellite clinics.

• Supervise Eyewear Center and Patient Services staff through coaching, workload allocation, performance management, and operational oversight.
• Build turnaround-time and KPI tools, quality-control checklists, escalation protocols, and workflow documentation.
• Led a multi-site inventory count across campus and satellite locations, coordinating a 12-person team and supporting accurate reconciliation of optical products and supplies.
• Partner with faculty, providers, billing, IT, administrators, clinic leaders, and vendors to resolve service and workflow issues.

Patient Services Supervisor at University of California, Berkeley (2025-05 – 2025-12)

Supervised Patient Services and Eyewear Center staff across patient flow, scheduling, workload distribution, and service recovery.

• Managed registration, insurance verification, claims, payments, refunds, and reconciliation across Epic EHR and optical practice-management systems.
• Trained, onboarded, coached, and evaluated staff to improve accountability and service consistency.
• Partnered with faculty, providers, billing, IT, and clinic leaders on patient access; promoted to Optical Operations Manager in December 2025.

Licensed Store Manager at Oliver Peoples (2022-07 – 2025-05)

• Led and developed a six-person team through coaching and performance management.
• Owned P&L, budgeting, expense control, revenue forecasting, and inventory oversight.
• Analyzed metrics and sales trends with marketing, finance, and operations partners to identify growth opportunities.
• Trained managers across locations and strengthened luxury client retention.

Licensed Senior Optician at Lunettes Optometric (2020-03 – 2022-07)

• Provided expert frame and lens recommendations, managed optical order processing, and completed final quality verification to ensure prescription accuracy and customer satisfaction.
• Cross-trained staff and managed supplier and customer relationships, merchandising, and service follow-through.

Dispensing Optician at Site For Sore Eyes (2018-07 – 2020-03)

• Provided frame and lens consultations, processed optical orders, supported insurance claims, and assisted with inventory.
• Contributed to customer service and sales execution during a period when the location achieved a 17% increase in sales.

Dispensing Optician/Lab Technician at Looksie Optometry (2016-12 – 2018-07)

• Interpreted prescriptions; performed lensometry, order verification, and laboratory support.
• Managed scheduling, inventory processing, issue resolution, and coordination with optometry staff.

Bachelor of Science in Business Administration And Management – California State University, Fresno (2016-06)