Automotive Service Manager - Crowley Tire & Auto Service - Crowley, Texas
(2022-01)
- Coordinated with parts department to order necessary supplies for automotive services operations.
- Investigated customer complaints regarding automotive services rendered promptly and professionally.
- Maintained accurate records of all vehicle maintenance and repairs.
- Prepared estimates based on labor hours required by job specifications prior to beginning any work.
- Documented all work orders accurately in the computer system for tracking purposes.
- Performed regular inspections of vehicles to ensure they are safe for customers' use.
- Evaluated technician performance regularly, providing positive reinforcement when appropriate.
- Monitored inventory levels of automotive parts, fluids, lubricants, and tools, ensuring adequate supply at all times.
- Resolved conflicts between customers and employees in a timely manner while maintaining professionalism.
- Developed strategies for increasing customer satisfaction ratings through surveys and feedback analysis.
Inside Sales Representative - Xl Parts - Fort Worth, Texas
(2020-04 - 2021-12)
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service.
- Managed incoming inquiries from customers regarding products, services, pricing and availability.
- Developed positive and collaborative relationships with peers, customers and company managers.
- Demonstrated strong communication skills in order to effectively convey product information and close sales.
- Identified upselling opportunities to increase average sale size.
- Built and maintained a customer database and contact lists.
- Utilized a consultative selling approach to identify customer needs and recommend appropriate solutions.
Service Manager - Texas Tires - Haltom City, Texas
(2019-12 - 2020-03)
- Delegated tasks to employees to effectively complete projects.
- Upheld established policies and procedures for maximum workplace efficiency.
- Cultivated rapport with clients to build loyalty.
- Monitored inventory levels and ensured adequate stock was available for customers' needs.
- Established strong relationships with vendors to ensure timely supply of materials and services.
- Monitored progress of ongoing projects and determined necessary steps.
Commercial Sales Manager - Autozone - Fort Worth, Texas
(2015-07 - 2019-12)
- Utilized excellent communication skills to effectively interact with clients and build trust-based relationships.
- Proven ability to analyze data, identify trends, develop forecasts, create plans, and set realistic targets.
- Analyzed current market conditions to identify opportunities for growth and expansion into new areas.
- Adept at developing pricing models that maximize profits while meeting customer needs.
- Generated reports detailing progress against established goals and communicated findings on a regular basis.
- Successfully identified potential customers through cold calling efforts and networking events.
- Provided guidance and mentorship for junior-level staff members.
- Managed sales team to consistently achieve growth and hit sales targets.
