Jose Luis Lozano

Human Resources professional with 12+ years of progressive HR and operational experience, including more than six years as an HR Manager supporting operational departments and a diverse workforce. Experienced in full-cycle recruitment, new-hire onboarding and orientation, employee relations, workplace investigations, payroll review, performance evaluation, training and development, HR metrics, policy administration, confidential records, and compliance. Proven ability to partner with managers, resolve sensitive workplace issues, analyze turnover and time-to-hire trends, and maintain disciplined documentation in ISO 9001-certified environments.

Bachelor's Degree in Business Administration.

CO-OWNER / E-COMMERCE OPERATIONS - Family-Owned Online Business

(2020-01)

• Co-manage daily operations of an established online resale business, including workflow coordination, inventory, fulfillment, recordkeeping, shipping, and issue resolution.
• Maintain organized business and transaction records while applying prior HR, logistics, quality, and management experience to process improvement and day-to-day problem solving.

HUMAN RESOURCES MANAGER - FEMSA Logistics

(2014-02 - 2020-08)

• Led full-cycle recruitment and hiring from workforce requests and sourcing through interviews, background checks, medical screening, offers, hiring, orientation, and onboarding.
• Partnered with Operations leadership on staffing forecasts, workforce coverage, organizational needs, compensation practices, and employee-related concerns.
• Reviewed payroll drafts, employee time, benefits, overtime, and special-payment inputs for accuracy before submission to headquarters for processing.
• Managed employee relations matters involving disciplinary actions, suspensions, policy violations, workplace investigations, and sensitive/confidential concerns.
• Coordinated new-hire orientation, documented hands-on training, annual employee development and compliance programs, and follow-up on training completion.
• Prepared and presented monthly HR metrics to management and directors, including employee turnover, time-to-hire, absenteeism, staffing coverage, and training completion.
• Supported policy compliance and audit readiness through quarterly internal and semiannual external ISO 9001 audits; maintained documentation and demonstrated adherence to standardized procedures.
• Developed and updated procedures for new roles and services; communicated organizational policy updates to employees and union personnel and supported company-wide communications.
• Coordinated HR expenditures and supporting records with Finance under the Master Operational Budget, maintaining documentation for funding requests, expenses, and receipts.

HR GENERALIST - Valutech Outsourcing

(2012-06 - 2014-02)

• Managed hiring and personnel performance evaluation to maintain qualified staffing for customer and operational requirements.
• Designed, coordinated, and evaluated training plans; organized training rooms, materials, systems, trainers, and compliance records.
• Supported requirements associated with government institutions and quality-management certifications including ISO 9001, OHSAS, R2, and TL9000.
• Coordinated employee contract renewals and terminations and led, coached, and mentored six direct reports.

Production Control - Valutech Outsourcing

(2012-02 - 2012-06)

Operations Coordinator - Telvista Mexicali

(2011-04 - 2012-02)

Training & Development Instructor - Western Union / Telvista Mexicali

(2009-12 - 2011-04)

Quality Analyst - Telvista Mexicali

(2008-07 - 2009-12)

Bachelor's Degree - Business Administration