Jose Monroy

Accomplished Senior IT Manager & InfoSec leader with 25+ years of experience planning, designing, and managing enterprise IT infrastructure. Expert in overseeing IT operations, strategy, and staff development for multi-site organizations. Proven ability to drive system upgrades, ensure regulatory compliance, and deliver robust disaster recovery and business continuity solutions.

Adept at vendor management, contract negotiation, and fostering user satisfaction through effective service desk leadership and cross-departmental collaboration.

Sr IT Manager & Cybersecurity at Fred Loya Insurance (2022-01 – Present)

Lead planning, design, and management of enterprise IT infrastructure including servers, networks, cloud/virtual environments, and phone systems. Oversee IT operations, strategy, and staff development.

• Lead planning, design, and management of enterprise IT infrastructure, including servers, networks, cloud/virtual environments, and phone system
• Analyze IT systems performance, operating costs, and productivity to recommend upgrades and process improvements
• Oversee IT operations, strategy, and standards; provide direction, guidance, and training to IT staff
• Direct system upgrades, patches, nightly backups, and monitoring of system utilization and security posture
• Coordinate multi-site IT systems and ERP integration to ensure seamless operations
• Manage Service Desk workflow, provide technical support to end users, and deliver network training sessions
• Maintain activity logs and recommend new systems/products to enhance efficiency
• Develop and maintain relationships with external IT vendors; negotiate complex contracts to ensure value and compliance
• Key contributor to Disaster Recovery and Continuity of Operations Plan (DR/COOP) design, testing, and implementation
• Develop and implement business continuity protocols to minimize operational disruption
• Identify and eliminate security risks, ensuring regulatory compliance and robust security posture

IT Network & Cybersecurity Mgr at WestStar Bank (2020-01 – 2022-10)

Responsible for day to day IT requirements including user management, troubleshooting, and maintaining LAN/WAN/Wireless infrastructure, IT security and telecommunications.

• Strengthening the IT infrastructure through to implementing new technologies
• Administering & designing LAN/WANs internet/intranet and voice network
• Responsible for communication protocols, configuration, integration & security
• Recommending and implementing improvements and efficiencies
• Maintaining Data Center UPS, HVAC, SAN & NAS Architecture
• Having strong IT, commercial, planning and budgeting skills
• Investigating, diagnosing and resolve all network problems
• Procurement of IT hardware, software and maintenance products & services
• Writing documentation for security and disaster recovery
• Maintaining Documentation of changes regarding users, functions & systems
• Administering & Designing VoIP architecture

BS in Computer Science – University Of Ciudad Juarez (2003)