Regional Area Manager, Quick Commerce (Amazon Now) at Amazon (2025-09 – Present)
Pioneered operational leadership as the first Area Manager in Amazon's Quick Commerce network, establishing foundational processes and standards
- Pioneered operational leadership as the first Area Manager in Amazon's Quick Commerce network, establishing foundational processes and standards
- Oversee daily operations for 75+ associates and 15 leads across 3 Philadelphia sites, ensuring consistent performance and operational excellence
- Lead successful launches of 3 Philadelphia-area sites and provided critical operational support for Seattle, Oklahoma, Arizona, Orlando, Minnesota, Miami and Dallas market launches
- Built and scaled team from ground up, including full-cycle recruiting, hiring, and comprehensive onboarding programs for new Area Managers and Leads
- Conduct deep-dive analysis of Voice of Customer concession metrics to identify root causes and drive quality improvements across the network
- Partner with support teams such as Food Safety, Learning, Operations, Flex and Process Engineers to design, implement, and evaluate multiple pilot programs ensuring compliance and operational excellence
- Developed standardized onboarding framework for new Area Managers and Leads, supporting seamless integration into Quick Commerce operations
Area Manager II, Quality (NACF) at Amazon (2023-09 – 2025-08)
Lead Inventory Control and Vendor Returns team, consistently exceeding daily, weekly, and monthly performance targets through structured team coordination and KPI management
- Lead Inventory Control and Vendor Returns team, consistently exceeding daily, weekly, and monthly performance targets through structured team coordination and KPI management
- Led site-level process improvement projects including racking redesign and bin divider implementation, resulting in improved space utilization and workflow efficiency
- Engage all associates and support DEI initiatives such as Central PA Food Bank, Animal Shelters, PA Junior Achievement, and local YMCA
- Communicate daily and weekly metrics to senior leadership and support teams to ensure tracking
- Delivered $600K+ in cost savings by improving sellable yield compliance through data analysis and root cause mitigation
- Support Inbound and ICQA leaders while on STA at BOS7
- Develop ICQA AM intern and support their special project initiatives
- Coordinated on-site vendor engagement and execution of special projects at PHL6 fulfillment center
- Support two 3PL launches in Cinnaminson, NJ and Orlando, FL
Area Manager II, Rural and Rapid Logistics (GSF) at Amazon (2022-07 – 2023-09)
Collaborated cross-functionally with inbound and outbound operations to align on shift planning, workforce allocation, and throughput optimization
- Collaborated cross-functionally with inbound and outbound operations to align on shift planning, workforce allocation, and throughput optimization
- Led daily stand-up meetings for 100+ associates focused on safety, quality, and process adherence
- Supervise and oversee training of 350+ new associates YTD to Amazon rigorous safety and quality standards
- Assist site operational leaders in launching 9 Affinity groups to foster a more diverse, equitable, inclusive environment
- Support ICQA team with all site related KPIs (27 metrics) and rollouts to ensure site is exceeding on all network initiatives
- Align with launch and start up teams in regard to operational readiness testing of site works stations, equipment, and 5S standards
- Implement standard work initiatives across the network with bin etiquette and safety
- Support new leaders with onboarding and all training related tasks to ensure a successful Day1 experience
- Forecasted and allocated weekly labor hours for Learning and Inventory teams based on projected volume and shift demands
Area Manager I, Amazon Logistics (AMZL) at Amazon (2021-06 – 2022-07)
Managed relationships with 7 DSPs, ensuring 50,000+ package deliveries met Amazon's customer promise for speed and accuracy
- Managed relationships with 7 DSPs, ensuring 50,000+ package deliveries met Amazon's customer promise for speed and accuracy
- Successfully led the Mind Your Step Zappos Shoe program, supporting 400+ last-mile drivers
- Effectively deep dive and provide root cause analysis for return to station metrics to operations leaders
- Oversee and manage Flex dispatch operations of up to 50 independent delivery drivers
- Manage and lead a team of up to 5-10 associates and a Process Assistant to ensure station reset is complete and ready for sortation team
- Conducted ad hoc and return-to-station (RTS) sortation to prevent volume rollovers and maintain daily throughput
- Review previous day metrics to create short-term and long-term action plans to better our delivery experience and operations for all parties involved
- Support all safety and compliance initiatives for drivers while out on road and under the roof staff
- Provide support for Operational Leadership, ACES, HR, and Loss Prevention teams
- Engage drivers and Amazon associates on a daily basis to encourage safety, increase productivity, and drive customer obsession
Operational Supervisor, Food & Beverage at Dorney Park & Wildwater Kingdom (Cedar Fair) (2018-02 – 2020-09)
Managed inventory system, and work with the Revenue Accounting department to ensure auditing procedures were being met and exceeded
- Managed inventory system, and work with the Revenue Accounting department to ensure auditing procedures were being met and exceeded
- Delegated and streamlined tasks across 275+ associates on a daily basis, while being efficient and profitable
- Hired and train associates so that they understand the importance of guest and personal safety when working in various food locations
- Maintained labor and cost of sales budget requirements by evaluating and adjusting to the business needs
- Completed administrative paperwork and duties which includes scheduling, ordering, inventory, counseling summaries, evaluations, and associate file documentation
- Managed daily operations, resolve guest complaints, and interact with a wide variety of teams and guests
