Business Recruitment & Retention Specialist - City of Cape Coral - Economic Development Office - Cape Coral, FL
(2026-03)
- Lead strategic partnerships across municipal government, businesses, developers, investors, educational institutions, regional organizations, community stakeholders, and funding partners; align differing priorities around economic and community-development outcomes.
- Partner with the City Manager and cross-functional leadership on a proposed $70-$80 million stadium public-private partnership, shaping a blended funding strategy and coordinating government, operator, development, and community considerations.
- Lead multi-sector executive roundtables and stakeholder engagements, converting external input into partnership opportunities, workforce initiatives, institutional relationships, and coordinated follow-through.
- Spearhead public-engagement and long-range vision planning for Academic Village and a major Burnt Store Road site, facilitating participation and aligning stakeholder perspectives around future investment and development.
- Collaborate with the Horizon Foundation and regional partners on business-growth and project opportunities requiring relationship stewardship, public-sector navigation, and funding coordination.
Permit Specialist - City of Cape Coral - Development Services - Cape Coral, FL
(2024-07 - 2026-03)
- Served as a liaison among developers, contractors, business owners, residents, and municipal departments to resolve zoning, permitting, and regulatory issues affecting development timelines.
- Created Excel-based reporting tools supplementing EnerGov that improved permit-tracking accuracy by approximately 20%, reduced reporting time by 30%, and shortened issue-resolution timelines by 25%.
- Reviewed development and permit information for completeness, compliance, and routing; coordinated corrections with Planning, Zoning, Building, inspections, and applicants.
Customer Support Agent - World Travel Holdings - Remote / Cape Coral, FL
(2023-07 - 2024-07)
- Managed 60+ customer inquiries daily in a remote service environment, maintaining approximately 94% first-contact resolution and 96% customer satisfaction while documenting interactions in CRM systems.
- Supported onboarding and trained new agents in troubleshooting, customer communication, and issue documentation.
Founder & President / Operations Director - Confidential Executive Transportation Group, Inc. - San Diego, CA
(2015 - 2022)
- Founded and led a multi-market service company, directing strategy, finance, partnerships, operations, vendor relationships, compliance, and customer experience.
- Sustained 98% client retention through high-touch relationship stewardship, responsive service, tailored solutions, and long-term account management.
- Represented the organization with corporate clients, public agencies, vendors, affiliates, and event organizations, building trust across diverse institutional relationships.
Real Estate Investor & Consultant - Self-Employed - FL, CA & OH
(2015)
- Evaluate acquisitions, development feasibility, zoning, financing, renovation, and asset strategy across Florida, California, and Ohio; portfolio analyses have included more than $3.5 million in property and land assets.
Business & Economic Development Consultant - Global Capital & Equity - San Diego, CA
(2005-05 - 2015-04)
- Advised businesses and investors on public-sector partnerships, economic-development strategy, expansion, relocation, incentives, site selection, regulatory navigation, and financial feasibility.
- Guided clients in securing more than $12 million in incentives, tax credits, and relocation funding, coordinating relationships with municipalities and regional agencies and translating public priorities into investable strategies.
