MCICOM G-6 Installations IT Portfolio Manager at United States Marine Corps (2019-06 – 2025-09)
Serve as the Real Property Line of Business (LOB) Manager for the Environment, Installations & Energy (EI&E) mission area, providing enterprise oversight for systems, data, and business processes that support installation readiness, environmental compliance, and energy resilience.
- Oversee cybersecurity posture for the MCICOM IT portfolio consisting of 20 systems and over 50 applications, ensuring compliance with DoD and DON cybersecurity, governance, and risk-management requirements.
- Lead execution of the Defense Business Systems (DBS) investment management process by maintaining authoritative data in DITPR, DITIP, SNaP-IT, and IBF-DAP, ensuring alignment with Organizational Execution Plan (OEP) requirements, BEA standards, and 10 U.S.C. § 2222 certification rules.
- Support annual OEP and DBS certification cycles by validating mandatory system information, performing compliance reviews, and producing analysis used for certification decisions and PPBE resource planning.
- Provide senior-level analysis during the Program Objective Memorandum (POM) cycle, contributing recommendations that shape enterprise funding priorities, lifecycle investments, and modernization strategies.
- Conduct functional assessments across logistics and EI&E systems to identify capability gaps, duplicative solutions, and modernization needs, improving portfolio efficiency and mission alignment.
- Manage DADMS/DITPR registration, lifecycle documentation, and data quality, coordinating with FAMs, Sub-FAMs, and installation stakeholders to resolve discrepancies and maintain audit-ready system records.
- Assist HQMC/MCICOM SMEs in conducting annual cybersecurity and FISMA-related reviews, ensuring accuracy, governance alignment, and compliance in system-of-record documentation.
- Lead portfolio strategic planning efforts, including the development of investment strategies, sustainment plans, and long-range lifecycle management activities for mission-critical business systems.
- Review and approve Step 0 MCCAST packages for all MCICOM Logistics EI&E systems and applications, ensuring compliance with acquisition, risk management, and governance requirements.
- Analyze complex IT, policy, and portfolio issues, recommending improvements that reduce operational and sustainment risk across the enterprise.
- Manage ETMS2 workflow for an 8-person team by assigning work, monitoring progress, leading weekly status meetings, and ensuring timely completion of all suspense actions.
- Prepare leadership briefings, portfolio updates, and performance reports using ETMS2 and authoritative data, supporting command-level decision-making.
- Review and approve Information Technology Procurement Requests (ITPRs) through ITPRAS and ITSM Remedy, ensuring compliance with technical requirements, cybersecurity policy, financial controls, and enterprise architecture standards.
- Processed and approved more than 3,000 ITPRs totaling over $100 million, supporting all Marine Corps Installations and ensuring alignment of hardware, software, and service acquisitions with mission needs and governance requirements.
- Review and approve ITPRAS user access requests, ensuring compliance with internal access control policies and procurement workflow standards.
- Coordinate with cybersecurity, network engineering, financial management, and contracting offices to ensure each ITPR satisfies all required technical, security, and funding validations prior to approval.
- Monitor procurement workflows to prevent duplicate purchases and ensure alignment with enterprise licensing agreements, lifecycle management policies, and sustainment strategies.
- Identify recurring issues and trends in ITPR submissions and provide corrective guidance, training, and feedback to installation personnel to improve compliance and processing efficiency.
- Serve as the command's subject-matter point of contact for ITPRAS and ITSM Remedy procurement workflows, assisting staff across all installations with troubleshooting, navigation, and procedural interpretation.
IT Support Specialist at United States Marine Corps (2018-09 – 2019-06)
Delivered responsive customer support to high-ranking military personnel and senior federal civilians by establishing and maintaining security, integrity, and business continuity controls for enterprise systems.
- Reviewed and approved System Authorization Access Requests (SAARs), working directly with officers, GS-level civilians, and staff branches to resolve access issues and ensure uninterrupted mission support.
- Collaborated daily with commanders, senior staff officers, and federal civilians to analyze requirements, clarify capabilities, and ensure technical solutions aligned with customer needs and operational priorities.
- Collected, defined, and organized detailed user and IT requirements through direct engagement with personnel across all ranks, ensuring accurate translation of customer needs into actionable system improvements.
- Prepared clear and comprehensive system documentation used by leadership and end users, improving system understanding, training support, and overall usability.
- Provided hands-on IT troubleshooting, maintenance, and upgrade support for Headquarters Marine Corps personnel, consistently resolving issues for high-ranking officers and senior civilians to maintain operational continuity.
- Handled the scheduling, setup, and direct customer support for Secure Video Teleconferencing (SVTC) conference rooms, supporting senior-level meetings involving Colonels, Generals, SES civilians, and visiting dignitaries.
- Maintained and operated SVTC suites while assisting senior users in real time, ensuring secure, reliable communication during high-stakes command briefings and operational planning sessions.
- Coordinated SVTC bridge requirements with the Marine Corps Cyberspace Operations Group (MCCOG) to support secure and uninterrupted communications for senior leadership engagements.
- Configured and secured government smartphones (Android with Knox/Workspace) for officers and federal civilians, providing one-on-one assistance, user training, and follow-up technical support.
- Executed support action management and request processing for over 1000 tickets through Remedy ITSM system, ensuring timely resolution and customer satisfaction.
Military IT & Operations Experience at U.S. Army (2010-03 – 2018-08)
- Supervised and mentored Soldiers across multiple units, ensuring readiness, accountability, professional development, and consistent mission execution in high-tempo environments.
- Led daily IT and communications support operations for units across Europe, Afghanistan, and CONUS, ensuring mission continuity for commanders, staff officers, and operational teams.
- Resolved technical issues for hundreds of users across secure and non-secure Army networks (NIPR/SIPR/CENTRIX), contributing to high levels of user satisfaction and operational continuity.
- Oversaw training record maintenance and ensured units complied with Army information assurance requirements to enhance security protocols.
- Facilitated system administration by configuring equipment, troubleshooting incidents, and providing end-user support, thereby maintaining operational integrity of mission-critical systems.
- Supported secure communications and VTC operations for unit leadership, enabling briefings, operational updates, and coordination with higher headquarters and multinational partners.
- Trained Soldiers and staff personnel on IT systems, cybersecurity best practices, equipment usage, and communication procedures, improving unit technical proficiency and operational readiness.
- Managed automation equipment accountability, ensuring proper tracking, safeguarding, and readiness of IT assets throughout deployments and rotations.
- Demonstrated leadership capabilities by successfully fulfilling higher-level roles, reflecting reliability and strategic operational judgment.
