Joseph Andrews

Senior Field Service Engineer with 10+ years of experience supporting enterprise IT infrastructure, including desktops, laptops, POS Systems, and data centers. Certified to work on Lenovo, Dell, and HP products, with a proven track record supporting financial institutions and telecom providers. Skilled in hardware repair, component replacement, and IT deployments.

Senior Field Service Technician - HEMMERSBACH US LLC

(2022-02)

• Replaced motherboards, CPUs, and other hardware components on desktops, laptops, laptops, and POS systems
• Provided on-site and remote technical support
• Installed and repaired servers and IT equipment
• Troubleshot hardware and software issues

Network Field Service Engineer II - ACUATIVE CORPORATION

(2020-10 - 2022-09)

• Installed and configured Cisco, Juniper, and Aruba equipment
• Maintained LAN/WAN and SD-WAN networks
• Replaced server components and configured firewalls
• Supported enterprise clients including banks and telecom companies

Network Field Service Technician II - COMPUCOM

(2019-06 - 2020-11)

• Repaired PC hardware and performed system reimaging
• Serviced printers and installed servers
• Documented all installations and repairs

Field Technician (1099 Contractor) - TECHLINK SERVICES

(2016-09 - 2019-05)

• Performed installations and hardware repairs on-site
• Diagnosed and resolved technical issues
• Maintained strong customer relations

Bachelor's Degree - Computer Science - University of Phoenix (2015 - 2019)

ITT Technical Institute