Emerging Leadership Program - Marriott International
(2025-01)
6 month program on exclusive insight on Marriott strategies world wide, innovative strategies towards the new generation and ability to make connections with clients to upsell
Senior Food and Beverage Options Manager - Sheraton Hotels & Resorts, Marriott - Sheraton Downtown Phoenix
(2025-02)
- Manage food and beverage operations at Sheraton Downtown Phoenix, focusing on enhancing guest experience and optimizing operations
- Implement cost-saving strategies and streamline processes to improve efficiency and customer satisfaction
- Lead team of professionals to deliver exceptional services and exceed client expectations
Manager and Training - St Regis Resort Aruba - Aruba
(2025-01 - 2025-02)
- Opened the prestigious resort by coaching and implementing training manuals
Pool Operations Manager - JW Camelback Inn - Scottsdale, AZ
(2023-02 - 2025-03)
- Achieved Leader of the Quarter award for exceptional revenue growth and successful leadership during a major resort transition
- Oversaw multimillion-dollar pool renovation while maintaining revenue and high guest satisfaction scores
- Enhanced guest experience by introducing upscale amenities and a gourmet menu
- Implemented innovative programs such as Sunset Ritual to engage guests and increase revenue
- Established comprehensive training programs to ensure top-tier service and product knowledge
Event Operation Manager - JW Camel Back Inn - Scottsdale, AZ
(2022-01 - 2023-02)
- Developed training manual to improve guest satisfaction scores in banquets
- Drove profitability and exceeded budget targets through effective labor management
- Established standards of excellence for both setup and guest service
- Built strong client relationships based on warm, natural, and uplifting interactions
Banquets and Events Beverage Manager - Talking Stick Resort - Scottsdale, AZ
(2014-05 - 2021-12)
- Managed beverage operations for concerts and events, exceeding sales goals and customer expectations
- Recruited, trained, and motivated staff to deliver exceptional service and drive revenue
- Led successful implementation of new pool concert series, generating significant sales revenue
General Manager - Rachel's Café - Buffalo, NY
(2009-03 - 2011-05)
- Oversaw total restaurant operations, including staff management, budgets, inventory control, and customer relations
- Managed supplier relationships to ensure quality and timely deliveries
- Executed successful events for up to 150 guests, focusing on exceptional service and quality
