Joseph Hayes

Operations professional with expertise in diagnosing and solving real-world operational problems through process development, workflow documentation, and clear decision-making frameworks. Combines practical operational experience with legal training in analytical reasoning, fact separation, and precise communication. Skilled at identifying root causes of breakdowns in sales, production, accountability, leadership, and communication, then translating solutions into actionable processes and training materials.

Demonstrated ability to work independently and asynchronously.

Operations Consultant - South Fork Operations

Work directly with owners, managers, and frontline teams to diagnose breakdowns in sales, production, accountability, leadership, and communication. Document workflows, clarify decision points, develop training and operating materials, and review whether proposed solutions are both logically sound and workable in practice.

• More than doubled an underperforming sales team's capture rate from 8-10% to above 20%
• Helped increase membership from roughly 800 to 1,600
• Cut production lead times in half
• Redesigned an organization to improve turnaround and reduce communication bottlenecks

Attorney

(2014-01 - 2022-03)

• Reviewed work closely for accuracy, consistency, assumptions, and unintended ambiguity
• Represented individuals, businesses, cities, and a county