Joseph Layson

Military Veteran and IT professional with hands-on technical training from MyComputerCareer and CompTIA Network+ certification. Experienced in hardware/software troubleshooting, LAN/WAN connectivity, endpoint support, and remote customer service. Skilled at monitoring systems, documenting incidents, and guiding users through solutions.

Currently advancing cybersecurity expertise while preparing for CompTIA A+, Security+, and CySA+ certifications. Strong analytical and problem-solving skills with a track record of resolving technical issues efficiently in fast-paced environments.

Applied Training at MyComputerCareer (Present)

Applied training in IT support and cybersecurity with hands-on experience in system deployment, network troubleshooting, and incident management.

• Performed bare-metal Windows desktop builds using SCCM; installed software via Windows Software Center
• Installed, configured, and troubleshot desktops, laptops, printers, RF/RFID devices, and network hardware
• Monitored system health, network traffic, and endpoint security; documented incidents and escalated per ITSM procedures
• Conducted network troubleshooting for TCP/IP, VPN, DHCP, and connectivity issues; managed lab Active Directory accounts
• Created knowledge base articles, technical procedures, and step-by-step troubleshooting guides for IT support processes
• Simulated incident response workflows including ticketing, escalation, and resolution documentation

Premise Technician at AT&T

Installed, maintained, and repaired structured cabling and network infrastructure for residential and commercial customers.

• Installed, maintained, and repaired structured cabling for residential and commercial customers, including Cat5e/Cat6 and fiber optic connections
• Configured and installed network devices, patch panels, and equipment racks to support reliable network connectivity
• Tested and troubleshot signal strength, connectivity, and network performance using standard diagnostic tools to ensure service quality
• Provided on-site technical support, educated end users on network functionality, and documented service requests and work orders
• Followed safety procedures and company protocols while working in customer premises and field environments

Customer Service Agent / Assistant Manager at Vapor Max USA

Provided technical support and managed IT operations for POS systems and peripheral devices while assisting in process improvements.

• Provided on-site and remote technical support for POS systems, desktops, laptops, and peripheral devices
• Monitored and documented recurring issues; escalated high-complexity incidents following IT operational standards
• Trained staff on IT procedures, system troubleshooting, and configuration, increasing operational efficiency
• Supported hardware and software installations and upgrades, ensuring minimal disruption to operations and end users
• Assisted in process improvements by developing internal documentation and user guides for technical procedures

Crew Leader at Lewis Tree Service Inc.

Night Shift Supervisor at Trinity Fabricators Inc

Aviation Admin. at US Navy

Program in Cybersecurity – My Computer Career (2026-05)