Joseph Mckenna

An accomplished and efficient Project Manager with over a decade of high quality experience inside the field of technology. Brings expertise in areas of client relations, project management and delivery, internet services, team development, troubleshooting, solution implementation and technical diagnosis and repair. Possesses a proven track record of completing all projects within schedule, satisfying specific client standards and strict deadlines.

A strong leader and excellent communicator, able to consistently lead and guide cross-functional teams towards achieving success. Well versed in liaising and effectively communicating with a wide range of individuals, including multicultural teammates, diverse clients and highprofile senior management members. Committed to consistently conquering new challenging, overcoming obstacles and delivering high impact results.

Service Delivery Coordinator - Mettel - New York, NY

(2018-06)

• Help all aspects of Telecom Equipment deployment from customer relationship, project plan of record, project schedule, cost, and inventory.
• Complete equipment deployment activities.
• Ensure that the quality of the Service Carriers with DIA Circuits as well as leased lines within client standards
• Determine the frequency and content of status reports from project team, analyze results, and troubleshoot problem areas.
• Manage day-to-day operational aspects of a project and scope.
• Lead and facilitate project activities with the sales agent and client.
• Track active orders and scheduled Test and Turnup circuit orders, providing updates as needed.

Circuit Deliver Coordinator - MASS Communications - New York, NY

(2015-09 - 2018-03)

• Responsible for the coordination and implementation of voice and data solutions to support various networks.
• Provide technical expertise and white glove assistance to partners and customers throughout the implementation.
• Work closely with the carriers, customers, vendors and all internal departments to ensure all aspects of implementation are coordinated, scheduled, and ready on time.
• Provide consistent follow up and documentation on all projects while developing best practices.
• Assist in evaluating risk and growth opportunities in new business ventures.

Technical Project Manager - AT&T - Piscataway, New Jersey

(2012-03 - 2015-07)

• Ensured projects are delivered efficiently and effectively, according Ethernet Managed Circuit Delivery timeline by project management standards and tools with the local Telco involved
• Supported IT Service Managers and other Service applications and IT technical staff in the implementation of the Data Center Applications that Test IT knowledge management process
• Strong judgment and interpersonal skills that demonstrate success in dealing with diverse functional teams to all AT&T IT project standards that create project definition, schedule and project execution
• Established project scope with customer and vendor, managed implementation with Cisco/Router/HP Switch vendors products as well as assisting with ordering CISCO router equipment at site locations
• Prepared documentation, issue mitigation, risk identification, and assist in scheduling site visits with BIC Engineers/Field Engineers with the resources for MIS Ethernet and VLAN circuits.
• Managed corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems. Once the Fiber is delivered into the building at the MPOE I assist with the tech in scheduling the Test connectivity with the customer.
• Created, managed and track overall project schedule across application portfolio to resolve conflicts impacting deliverables.
• Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects.
• Scheduled and track customer Site Visits along with the Construction and Telco team.

Project Implementation Manager - AT&T - Piscataway, New Jersey

(2009-05 - 2012-01)

• Manage multiple high speed Ethernet circuit provisioning projects with aggressive timelines from sale to go-live
• Lead cross-functional teams to circuit completion; sales, LCM, technical engineers, field engineers, LEC PM
• Coordinate with LEC to lay fiber from POP to end-user within specified intervals
• Take lead in collaborating with LEC, customer, and sales teams to complete special construction projects
• Verify and implement correct handoff type for customer; 100 Base TX, 1000 Base SX, 1000 Base LX, 100 Base FX
• Coordinate with Life Cycle managers to complete ring builds; ACCU-Ring and UVN-Ring
• Implement Baseline circuits
• Ensure correct Layer 3 device is ordered and delivered to end-user with correct hardware, memory, ports; CISCO
• Collaborate with cross-functional teams to test and turn up circuit

Bachelor's - Computer Science - Saint Peters College

Professional Certification - Project Management Professional - Rutgers School of Business