Joseph Mendez (JM)

Operations Coordinator with IT asset management experience supporting multi-site organizations. Skilled in managing IT infrastructure, resolving technical issues, maintaining systems documentation, and supporting 100+ employees. Strong service mindset with ability to balance competing priorities, communicate with users at different technical levels, and document repeatable processes. Currently pursuing Bachelor of Science in Information Technology.

Operations Coordinator at City Compassionate Caregivers (Present)

Support a fast-paced, multi-site organization managing IT assets, including laptops, mobile devices, user accounts, and software licensing, while maintaining systems and documentation that support over 100 employees across multiple operating entities. Strengthened ability to organize unstructured environments, respond quickly to urgent needs, communicate clearly with users at different technical levels, and document repeatable processes that improve support consistency.

• Manage IT assets including laptops, mobile devices, user accounts, and software licensing
• Maintain systems and documentation supporting over 100 employees across multiple operating entities
• Organize unstructured environments and respond quickly to urgent needs
• Document repeatable processes to improve support consistency

IT Help Desk / Asset Management at MedPoint Management

• Responded to support tickets and resolved technical issues for on-site users
• Managed hardware tracking through Snipe-IT
• Maintained inventory and e-waste records
• Coordinated new-hire equipment needs
• Worked with vendors to ensure timely equipment delivery and setup

Bachelor of Science in Information Technology – Western Governors University