Joseph Paul

Licensed Master Plumber/Gas Fitter and project coordination professional with experience leading utility and construction-related projects, managing field and project teams, developing budgets and forecasts, maintaining schedules, and ensuring safety and regulatory compliance. Proven ability to oversee project scopes up to $10MM, communicate status and risk to leadership, mentor team members, and keep projects aligned with established goals, timelines, and budgets.

Supervisor - Project Planning - Chesapeake Utilities Corporation

(2022-09)

• Lead and manage project management team activities, including project planning, coordination, direction, and progress monitoring for scopes up to $10MM.
• Develop and update project budgets, forecasts, schedules, Gantt charts, and status reports while tracking milestones against the original plan.
• Lead project team meetings to review progress, provide updates, identify risks, and present current data on targets and projections.
• Apply lessons learned from past projects to anticipate risks and opportunities, making adjustments as needed to maintain alignment with established goals and budgets.
• Create monthly project status presentations for business unit leaders, including budget forecasts, timelines, milestones, and key project updates.
• Ensure project outcomes meet Chesapeake Utilities requirements along with PHMSA, OSHA, and applicable federal and state safety regulations.
• Assist with contractor selection and review contractor progress to support accountability, quality, and schedule performance.
• Coordinate effectively with external customers, agencies, vendors, internal departments, and coworkers while representing Chesapeake Utilities Corporation's Mission, Vision, and Values.
• Analyze and interpret project, budget, schedule, and performance data for reports, presentations, and department-level decision-making.

Service Manager - Seaside Plumbing

(2022-01 - 2022-09)

• Recruited, hired, trained, and developed field technicians while setting expectations for department-wide performance.
• Managed a team of 20 technicians, 14 apprentice helpers, one technical trainer, and one install manager.
• Led daily management huddles to review team performance and delivered technical and procedural training to staff groups of up to 51 people three days per week.
• Partnered with dispatch to ensure the correct technician was assigned to each job for maximum field efficiency and customer service.
• Created individualized coaching plans to help technicians meet daily, weekly, and monthly goals.

Install & Material Coordinator - Seaside Plumbing

(2021-03 - 2021-12)

• Coordinated deliveries to and from job sites while verifying shipment counts, pricing, and material accuracy.
• Maintained a computerized purchase order system and supported a fluid price book for services and materials.
• Conducted safety training and inspections while setting KPI goals for staff with inventory responsibilities.
• Built strong working relationships with employees, vendors, and local supply houses to support timely project completion.

Service Technician - Seaside Plumbing

(2018-09 - 2021-03)

• Completed plumbing, drain cleaning, and related in-home service calls while maintaining strong customer rapport.
• Educated customers on products, services, financing options, and maintenance plans while meeting performance and revenue goals.
• Worked closely with customer service and dispatch to support business operations, scheduling, and customer satisfaction.
• Trained and mentored apprentices to ensure safe, accurate repairs and installations.

New Construction Technician - Seaside Plumbing

(2016-09 - 2018-09)

• Read blueprints to determine layout of plumbing fixtures and completed new construction plumbing from sub-rough to finish.
• Performed warranty and service work, troubleshooting and repairing customer issues as they arose.
• Coordinated with general contractors and other building professionals on active job sites.
• Followed applicable plumbing rules and regulations to support first-time inspection approvals, including NSPC, IPC, and NFPA 54 standards.

Overnight Security Officer - English Towers

(2015-12 - 2016-09)

• Secured premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings and access points, and reporting irregularities.

Facilities Maintenance Technician - 1st Mariner Bank

(2012-12 - 2015-11)

• Supervised and completed ongoing projects ranging from housing renovations to daily branch maintenance needs.
• Reviewed and approved vendor contracts and communicated timelines for project completion.
• Led team members and vendors through renovations, branch moves, and multi-unit complex improvements throughout Maryland and Virginia.

Assistant Warehouse Manager - Ulla Popken

(2009-10 - 2012-12)

• Compared reports to ensure order accuracy and guided team members through seasonal order setup, sorting, packing, and process improvements.
• Completed projects including process and procedure manual development, office painting, and disaster recovery efforts.

Training Officer - Baltimore City Police Department

(2008 - 2009)

• Completed the Baltimore Police Academy and performed daily patrol activities while engaging with citizens to support public safety.
• Provided special protection support during President Obama's Express Whistle-Stop Tour visit to Baltimore on January 17, 2009.

Operations Director - Control TFS East Inc.

(2006 - 2008)

• Oversaw day-to-day operations of Desoto Square Mall in Bradenton, Florida, directing housekeeping and maintenance teams.
• Inspected mall assets, negotiated preventive maintenance contracts, and reduced spending by 24% by training team members to complete more work in house.

Associate's Degree - Construction Technology - Community College of Baltimore County

Coursework - Structural Engineering - University of South Florida (2006 - 2007)

Coursework - Criminal Justice - Baltimore City College (2008 - 2009)

High School Diploma - Archbishop Curley High School