Senior Customer Growth Solution Engineering Manager at Oracle Corporation (2015-08 – 2026-03)
Led a team of Solution Engineers focused on driving value realization for Oracle Fusion HCM Cloud customers, improving adoption, utilization, and long-term retention and customer satisfaction, while decreasing friction.
- Led a team of Solution Engineers focused on driving value realization for Oracle Fusion HCM Cloud customers, improving adoption, utilization, and long-term retention and customer satisfaction, while decreasing friction. Over 1,000 customers engaged, representing an average of $750k ARR each.
- Supported customers in adopting emerging Oracle AI-enabled HCM capabilities through education, demonstrations, and optimization guidance, helping organizations activate AI tools that improve HR efficiency and employee experience.
- Partnered with senior customer stakeholders to develop Optimization / 'Get Healthy' recommendations.
- Coached and developed team members to strengthen business and commercial acumen, elevating overall team performance.
- Collaborated with sales leadership to shape account strategies that increased customer satisfaction and expanded growth opportunities.
- Designed and led Solution Engineering customer engagement strategy for major industry conferences, including HR Tech and Gartner Reimagine, shaping on-site demo experiences, executive briefing interactions, and structured theater presentation programming to elevate market presence and customer impact.
Fusion HCM Cloud Development, Center of Excellence at Oracle Corporation (2011-07 – 2015-08)
Selected to join the HCM Center of Excellence at Oracle during the early adoption phase of Fusion HCM Cloud, partnering with first-wave customers navigating complex implementations.
- Selected to join the HCM Center of Excellence at Oracle during the early adoption phase of Fusion HCM Cloud, partnering with first-wave customers navigating complex implementations. Worked across customer, partner, and product teams to resolve systemic delivery challenges, accelerate support escalations, and stabilize at-risk deployments. Built early expertise in cloud adoption barriers, stakeholder alignment, and value realization, laying the foundation for later leadership in driving post-sale customer growth and transformation at scale.
Principal Consultant, HCM at Oracle Corporation (2007-11 – 2011-07)
Implemented Oracle E-Business Suite HCM solutions, converting business requirements into system configurations, supporting CRP and SIT testing, and executing production migrations.
- Implemented Oracle E-Business Suite HCM solutions, converting business requirements into system configurations, supporting CRP and SIT testing, and executing production migrations. Developed core expertise in HCM workflows and enterprise system delivery that underpins later leadership in cloud adoption and customer transformation.
HR Systems, Consulting, Human Resources Foundation at Wise Consulting Associates, Accenture, Cendant Corporation (1994-05 – 2007-11)
Early career roles focused on HR technology and large-scale transformation
- Built foundational expertise in HR technology and large-scale transformation, progressing from HRIS project delivery to practice leadership across consulting and enterprise environments
- Led HR system implementations and integrations supporting 8–10 acquisitions annually, helping scale HR operations within a rapidly growing enterprise
- Recruited to build and lead a U.S. consulting practice, driving early go-to-market and delivery strategy for an emerging HR technology platform
- Managed complex HR technology programs across consulting and client environments, developing core strengths in stakeholder alignment, delivery execution, and system adoption
