Josette Mulcare

Experienced in administrative support and customer service, specializing in conflict resolution and resident engagement. Adept at managing communications, processing requests, and coordinating events, ensuring operational accuracy and a seamless resident experience in dynamic environments.

Resident Services Coordinator - Twin Pine Management - New York, New York

(2026-03)

• Collect and post rent, parking fees, and other charges
• Track late payments and manage tenant delinquency
• Show empty apartments to people looking to rent
• Prepare and sign new leases and lease renewals
• Track local market prices to help set Resident Relations
• Answer phone calls, emails, and questions from tenants
• Help solve tenant complaints and manage conflict
• Plan resident retention programs and community events
• Handle move-in Maintenance Support
• Help enforce community and safety rules

Resident Experience Coordinator - Beam Living - New York, NY

(2025-01 - 2026-01)

• Resolved resident complaints and escalated cases with urgency, professionalism, and clear documentation
• Coordinated daily administrative operations, addressing resident concerns, conducting follow-ups, and managing high-volume communications to enhance service delivery
• Facilitated occupant and visitor requests, resolved billing inquiries, and ensured timely case resolution in Asana to support resident satisfaction
• Increased resident engagement by sharing event/amenity information and assisting with community event setup and execution
• Maintained regulatory and safety accuracy by tracking ERAP, compliance items, inspections, bedbug activity, and stove-knob protocols

Property Administrator - Beam Living - New York, NY

(2024-01 - 2025-01)

• Resolved resident complaints and escalated issues, enhancing resident satisfaction through a solutions-driven approach
• Managed high-volume communication, responding promptly to emails and walk-ins and meeting with residents in management's absence
• Processed occupant and visitor requests while maintaining accurate records and daily workflow efficiency
• Handled billing inquiries, clarifying account details to improve resident understanding and reduce confusion
• Scheduled elevators and updated Asana nuisance cases, ensuring compliance and accurate tracking of operational issues

Administrative Assistant - Beam Living - New York, NY

(2023-03 - 2024-01)

• Greeted and assisted residents and clients at front desk, addressing inquiries and service requests to enhance satisfaction
• Maintained accurate, confidential documentation and organized incoming information, facilitating smooth daily operations
• Managed resident communications and complaints, resolving issues promptly to improve resident relations
• Managed office logistics, including equipment upkeep, mail distribution, and maintaining a welcoming lobby environment
• Coordinated operational tasks, including work order follow-ups, move-in processes, and service elevator scheduling

Customer Service Representative - Capsule Pharmacy - New York, NY

(2021-10 - 2023-01)

• Guided customers on prescription details and addressed medication-related inquiries to ensure informed decisions
• De-escalated customer concerns with patience, professionalism, and strong communication
• Informed customers of pricing options, including insurance and out-of-pocket costs, to promote transparency
• Processed prescriptions from multiple medical providers with accuracy and compliance
• Collaborated with call center teams to resolve billing, shipping, and insurance issues, improving overall service quality

Luxury Vacation Specialist - Sandals Resorts International - Castries, St. Lucia

(2014-04 - 2017-05)

• Delivered detailed resort information and provided tailored recommendations to enhance traveler experiences
• Coordinated transportation arrangements and logistics to ensure timely arrivals and seamless travel experiences
• Designed and organized travel itineraries for special occasions and personalized amenities
• Strengthened product knowledge through property familiarization trips
• Processed customer payments for bookings at the front desk and bookings for accommodations, amenities

Bachelor of Arts - International Business Management - Penn Foster College (2028-07)

Advanced Honored Diploma - Culinary Arts - Regal Constellation College (2003-07)