Resident Services Coordinator - Twin Pine Management - New York, New York
(2026-03)
- Collect and post rent, parking fees, and other charges
- Track late payments and manage tenant delinquency
- Show empty apartments to people looking to rent
- Prepare and sign new leases and lease renewals
- Track local market prices to help set Resident Relations
- Answer phone calls, emails, and questions from tenants
- Help solve tenant complaints and manage conflict
- Plan resident retention programs and community events
- Handle move-in Maintenance Support
- Help enforce community and safety rules
Resident Experience Coordinator - Beam Living - New York, NY
(2025-01 - 2026-01)
- Resolved resident complaints and escalated cases with urgency, professionalism, and clear documentation
- Coordinated daily administrative operations, addressing resident concerns, conducting follow-ups, and managing high-volume communications to enhance service delivery
- Facilitated occupant and visitor requests, resolved billing inquiries, and ensured timely case resolution in Asana to support resident satisfaction
- Increased resident engagement by sharing event/amenity information and assisting with community event setup and execution
- Maintained regulatory and safety accuracy by tracking ERAP, compliance items, inspections, bedbug activity, and stove-knob protocols
Property Administrator - Beam Living - New York, NY
(2024-01 - 2025-01)
- Resolved resident complaints and escalated issues, enhancing resident satisfaction through a solutions-driven approach
- Managed high-volume communication, responding promptly to emails and walk-ins and meeting with residents in management's absence
- Processed occupant and visitor requests while maintaining accurate records and daily workflow efficiency
- Handled billing inquiries, clarifying account details to improve resident understanding and reduce confusion
- Scheduled elevators and updated Asana nuisance cases, ensuring compliance and accurate tracking of operational issues
Administrative Assistant - Beam Living - New York, NY
(2023-03 - 2024-01)
- Greeted and assisted residents and clients at front desk, addressing inquiries and service requests to enhance satisfaction
- Maintained accurate, confidential documentation and organized incoming information, facilitating smooth daily operations
- Managed resident communications and complaints, resolving issues promptly to improve resident relations
- Managed office logistics, including equipment upkeep, mail distribution, and maintaining a welcoming lobby environment
- Coordinated operational tasks, including work order follow-ups, move-in processes, and service elevator scheduling
Customer Service Representative - Capsule Pharmacy - New York, NY
(2021-10 - 2023-01)
- Guided customers on prescription details and addressed medication-related inquiries to ensure informed decisions
- De-escalated customer concerns with patience, professionalism, and strong communication
- Informed customers of pricing options, including insurance and out-of-pocket costs, to promote transparency
- Processed prescriptions from multiple medical providers with accuracy and compliance
- Collaborated with call center teams to resolve billing, shipping, and insurance issues, improving overall service quality
Luxury Vacation Specialist - Sandals Resorts International - Castries, St. Lucia
(2014-04 - 2017-05)
- Delivered detailed resort information and provided tailored recommendations to enhance traveler experiences
- Coordinated transportation arrangements and logistics to ensure timely arrivals and seamless travel experiences
- Designed and organized travel itineraries for special occasions and personalized amenities
- Strengthened product knowledge through property familiarization trips
- Processed customer payments for bookings at the front desk and bookings for accommodations, amenities
