Josh “CLEAR WING” Stubbs

Licensed Property & Casualty insurance professional with 5+ years of experience in insurance operations, policy analysis, billing administration, and high-volume account management. Skilled in policy interpretation, documentation, and assisting agents with complex insurance accounts across multiple states. Strong communicator with proven ability to work in fast-paced environments requiring accuracy, organization, and customer support during stressful situations.

State Farm Payment Plan (SFPP) Specialist - State Farm - Richardson, TX

(2022-08)

• Provide billing and payment plan support to State Farm agents regarding policy billing accounts and payment plan administration.
• Research and resolve billing inquiries related to policy balances, payment schedules, and account adjustments.
• Support agents with multi-state policy transfers, ensuring billing accounts and payment plans align with state insurance requirements.
• Coordinate region-to-region policy account transitions while maintaining accurate documentation within internal systems.
• Maintain compliance with company billing policies while managing high-volume agent service requests.

Acquisition Specialist - State Farm - Richardson, TX

(2020-08 - 2022-08)

• Reviewed insurance needs and recommended appropriate property and casualty coverage options.
• Interpreted policy terms, coverages, deductibles, and exclusions while assisting customers with insurance decisions.
• Maintained detailed documentation of policy updates and service requests.
• Assisted policyholders with questions regarding coverage and claim processes in high-volume environments.

Operations Manager - La Familia Auto Insurance - Dallas, TX

(2014-04 - 2020-04)

• Managed daily operations of a high-volume insurance office including policy servicing and documentation oversight.
• Implemented tracking systems to improve workflow efficiency and service response times.
• Supervised and trained staff on insurance procedures, documentation, and customer service standards.

High School Diploma - Aviation Institute of Maintenance Dallas