Josh Colletta

Diligent and detail-oriented General Manager with 5 years of experience in management roles. Proficient in managing daily operations, inventory management, retail customer service, developing and implementing strategic plans, recruiting and training new employees, and ensuring compliance with company/state policies.

General Manager (GM) at Crisp Communities LLC (2025-04 – Present)

Oversee all aspects of daily operations, including staff management, customer service, and financial performance. Leading a team of 14 employees with guidance, training, and support.

• Oversee all aspects of daily operations, including staff management, customer service, and financial performance
• Leading a team of 14 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Achieve sales targets consistently by implementing targeted promotions and upselling techniques
• Create employee schedules that ensure adequate staffing levels during peak hours while controlling labor costs
• Developing training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Resolving customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Managing and resolving conflicts among team members to maintain a positive work environment
• Mentoring and coaching employees and peers to develop their skills and advance within the organization
• Cultivating a positive company culture that fostered teamwork, collaboration, and employee engagement
• Conducting regular audits of inventory levels to identify obsolete or slow-moving items
• Implementing cycle counting procedures that minimize discrepancies between physical counts and system/state records
• Collaborating with sales and marketing teams to forecast demand accurately for new product launches or promotional campaigns

Assistant General Manager at Verano Holdings, LLC (2024-05 – 2025-04)

Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow.

• Assist in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
• Collaborate with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
• Play a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
• Manage inventory levels to optimize stock availability as well as track and investigate inventory discrepancies
• Ensure compliance with company and state policies, procedures, and regulatory requirements
• Conduct regular performance evaluations of staff members to provide constructive feedback for professional development purposes and delivered disciplinary action promptly when required
• Resolve escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions
• Develop standard operating procedures for inventory tasks/processes leading to increased efficiency that became company standards for the state
• Handle opening and closing procedures, operating the POS during peak sales hours and for staff callout coverage, doing daily cash counts and and cash deposits using a external cash delivery service

Inventory Manager at Zen Leaf (2023-04 – 2024-05)

Managed and maintained accurate inventory records for a high-volume retail store.

• Managed and maintained accurate inventory records for a high-volume retail store
• Conducted regular audits to identify discrepancies and implement corrective measures
• Implemented an efficient system for receiving, organizing, and shelving new merchandise
• Utilized inventory management software to track product movement, monitor stock levels, and generate reports
• Coordinated with vendors to resolve any issues related to shipments or damaged goods
• Trained new employees on proper inventory handling procedures and company policies
• Investigated root causes of inventory discrepancies through thorough research
• Developed and implemented inventory control procedures to minimize loss and maximize efficiency

Seafood Head Clerk at Stop & Shop (2022-11 – 2023-02)

Same responsibilities, but in the top grossing store in the district

• Same responsibilities, but in the top grossing store in the district

Seafood Head Clerk at Stop & Shop (2022-02 – 2022-11)

Managed perishable product operations and customer service in seafood department.

• Perishable product management
• Sanitation management
• Engagement in extraordinary customer service
• Schedule flexibility
• Merchandising weekly
• Product shrink tracking
• Special projects implementation

Meat/Seafood Clerk at Stop & Shop (2020-07 – 2022-02)

Handled meat and seafood department operations including packaging, labeling, and customer service.

• Packaging/labeling product for sale
• Merchandising
• In depth sanitation daily
• Engaging in outstanding customer service
• Schedule flexibility

Line Cook at Mulberry Street Pizzeria (2020-03 – 2020-07)

Operated fry vat and pizza oven in fast-paced restaurant environment.

• Operating a fry vat and pizza oven
• Making salads, wings, sandwiches and pizza for in house and take-out/delivery
• Extremely fast paced environment

Furnace Operator at MOTT CORPORATION (2018-02 – 2019-02)

Operated hydrogen fueled furnaces with precision quality control and inspection.

• Operation of various hydrogen fueled furnaces
• Dimensional inspection with micrometers and highly accurate scales for pinpoint accuracy
• Visual inspection of parts before and after sintering in furnace
• Packaging all parts according to specific requirements
• Pressed parts production training
• Clean-room and clean-hood training

Bindery Operator at Specialty Printing, LLC (2017-04 – 2017-10)

Operated bindery equipment with precision inspection of printed products.

• Operation of basic bindery equipment and machinery
• Precise inspection and correction of rolls of labels and various different products off of the printing presses
• Inspected and packaged anywhere from 1000s to 10,000s of parts a day
• Backup help for printing presses

Greenhouse Associate at The Garden Barn Nursery & Landscape (2016-04 – 2017-08)

Maintained plants and trees in greenhouse, provided customer service, and merchandised products.

• Kept all plants and trees watered, trimmed, weeded, and clean of fallen brush throughout the day in the greenhouse and store to maintain the quality of the product
• Loaded customers cars with plants, trees, bagged soils, mulch, garden accessories, and any other misc. items
• Merchandising product daily
• Maintained exceptional customer service standards

High school diploma in Videography – Glastonbury High School (2010 – 2014)