General Manager (GM) at Crisp Communities LLC (2025-04 – Present)
Oversee all aspects of daily operations, including staff management, customer service, and financial performance. Leading a team of 14 employees with guidance, training, and support.
- Oversee all aspects of daily operations, including staff management, customer service, and financial performance
- Leading a team of 14 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Achieve sales targets consistently by implementing targeted promotions and upselling techniques
- Create employee schedules that ensure adequate staffing levels during peak hours while controlling labor costs
- Developing training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Resolving customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managing and resolving conflicts among team members to maintain a positive work environment
- Mentoring and coaching employees and peers to develop their skills and advance within the organization
- Cultivating a positive company culture that fostered teamwork, collaboration, and employee engagement
- Conducting regular audits of inventory levels to identify obsolete or slow-moving items
- Implementing cycle counting procedures that minimize discrepancies between physical counts and system/state records
- Collaborating with sales and marketing teams to forecast demand accurately for new product launches or promotional campaigns
Assistant General Manager at Verano Holdings, LLC (2024-05 – 2025-04)
Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow.
- Assist in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Collaborate with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Play a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Manage inventory levels to optimize stock availability as well as track and investigate inventory discrepancies
- Ensure compliance with company and state policies, procedures, and regulatory requirements
- Conduct regular performance evaluations of staff members to provide constructive feedback for professional development purposes and delivered disciplinary action promptly when required
- Resolve escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions
- Develop standard operating procedures for inventory tasks/processes leading to increased efficiency that became company standards for the state
- Handle opening and closing procedures, operating the POS during peak sales hours and for staff callout coverage, doing daily cash counts and and cash deposits using a external cash delivery service
Inventory Manager at Zen Leaf (2023-04 – 2024-05)
Managed and maintained accurate inventory records for a high-volume retail store.
- Managed and maintained accurate inventory records for a high-volume retail store
- Conducted regular audits to identify discrepancies and implement corrective measures
- Implemented an efficient system for receiving, organizing, and shelving new merchandise
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports
- Coordinated with vendors to resolve any issues related to shipments or damaged goods
- Trained new employees on proper inventory handling procedures and company policies
- Investigated root causes of inventory discrepancies through thorough research
- Developed and implemented inventory control procedures to minimize loss and maximize efficiency
Seafood Head Clerk at Stop & Shop (2022-11 – 2023-02)
Same responsibilities, but in the top grossing store in the district
- Same responsibilities, but in the top grossing store in the district
Seafood Head Clerk at Stop & Shop (2022-02 – 2022-11)
Managed perishable product operations and customer service in seafood department.
- Perishable product management
- Sanitation management
- Engagement in extraordinary customer service
- Schedule flexibility
- Merchandising weekly
- Product shrink tracking
- Special projects implementation
Meat/Seafood Clerk at Stop & Shop (2020-07 – 2022-02)
Handled meat and seafood department operations including packaging, labeling, and customer service.
- Packaging/labeling product for sale
- Merchandising
- In depth sanitation daily
- Engaging in outstanding customer service
- Schedule flexibility
Line Cook at Mulberry Street Pizzeria (2020-03 – 2020-07)
Operated fry vat and pizza oven in fast-paced restaurant environment.
- Operating a fry vat and pizza oven
- Making salads, wings, sandwiches and pizza for in house and take-out/delivery
- Extremely fast paced environment
Furnace Operator at MOTT CORPORATION (2018-02 – 2019-02)
Operated hydrogen fueled furnaces with precision quality control and inspection.
- Operation of various hydrogen fueled furnaces
- Dimensional inspection with micrometers and highly accurate scales for pinpoint accuracy
- Visual inspection of parts before and after sintering in furnace
- Packaging all parts according to specific requirements
- Pressed parts production training
- Clean-room and clean-hood training
Bindery Operator at Specialty Printing, LLC (2017-04 – 2017-10)
Operated bindery equipment with precision inspection of printed products.
- Operation of basic bindery equipment and machinery
- Precise inspection and correction of rolls of labels and various different products off of the printing presses
- Inspected and packaged anywhere from 1000s to 10,000s of parts a day
- Backup help for printing presses
Greenhouse Associate at The Garden Barn Nursery & Landscape (2016-04 – 2017-08)
Maintained plants and trees in greenhouse, provided customer service, and merchandised products.
- Kept all plants and trees watered, trimmed, weeded, and clean of fallen brush throughout the day in the greenhouse and store to maintain the quality of the product
- Loaded customers cars with plants, trees, bagged soils, mulch, garden accessories, and any other misc. items
- Merchandising product daily
- Maintained exceptional customer service standards
