Josh Lecaro

Customer Experience and CRM-focused professional with a strong foundation in luxury hospitality, client relations, and high-volume operations. Known for delivering elevated, detail-driven service while leveraging data and systems like Salesforce to improve workflows, reporting, and customer outcomes. Brings a unique combination of front-line customer expertise and developing technical skills in CRM systems, data accuracy, and process optimization.

Proven ability to lead teams, streamline operations, and enhance the end-to-end customer journey in fast-paced environments.

Luxury Experience Specialist at The RealReal (2024-08 – Present)

• Manage daily operations with a focus on inventory accuracy, CRM data integrity, and customer experience excellence.
• Utilize Salesforce to track inventory, maintain records, and support reporting for business insights.
• Partner with cross-functional teams to identify workflow inefficiencies and improve processes.
• Lead and mentor team members to meet KPIs in client experience, conversion, and service resolution.
• Analyze sales and inventory trends to support data-driven merchandising decisions.

Senior Authenticator (L2) at The RealReal (2022-05 – 2024-08)

• Managed 150+ product records daily within Salesforce, ensuring high accuracy in a fast-paced environment.
• Acted as a subject matter expert, improving team quality standards and reducing error rates.
• Leveraged research and market data to support pricing, authentication, and demand insights.
• Mentored team members on best practices in accuracy, efficiency, and system usage.

Authenticator at The RealReal (2021-07 – 2022-05)

• Maintained detailed and accurate product records within CRM systems.
• Delivered consistent, high-quality product evaluations aligned with brand and market standards.
• Supported customer experience by ensuring clear, accurate product data for buyers.

Co-CEO & Creative Consultant at Dertyville LLC (2020-09 – Present)

• Co-founded and scaled a sustainability-focused brand, increasing revenue by 75% through strategic growth initiatives.
• Led brand strategy, customer experience, and operational workflows.
• Built and maintained client relationships, enhancing brand loyalty and engagement.
• Oversaw vendor partnerships, product development, and go-to-market execution.
• Represented brand at events, strengthening network, visibility, and customer reach.

Sales Consultant at Metro Honda (2020-01 – 2020-03)

• Delivered high-touch customer service while exceeding sales targets.
• Built strong client relationships through needs-based selling and communication.
• Managed sales processes with accuracy and attention to detail.

Server at Short Hills Country Club (2017-02 – 2020-01)

• Delivered high-end hospitality experiences with a focus on personalization and detail.
• Coordinated and executed events tailored to member preferences.
• Built strong relationships with clients, contributing to retention and satisfaction.
• Thrived in a fast-paced, team-oriented service environment.

PR / Sales Intern at View33 Showroom (2018-04 – 2019-04)

• Supported client relations and brand representation for luxury fashion labels.
• Assisted in sales strategy and marketing initiatives.
• Coordinated communication between clients and international vendors.

Brand Representative at Abercrombie & Fitch (2014-07 – 2016-08)

• Delivered personalized customer service aligned with brand standards.
• Supported visual merchandising and in-store experience.

Degree in Business Administration – William Paterson University of New Jersey

Degree in Business Administration – Hudson County Community College