Josh S

I'm an introvert leaning ambivert that sees strong value in working with the help desk. The general nature of a help desk is to learn new things daily and to challenge a person's knowledge and resourcefulness. It demands vigilant youthful energy to persevere and a level of grit that is sometimes overlooked.

6/26 - Smith.ai - Virtual Front Desk - answer phones, data entry and scheduling.

1/25 - AccountabilIT - Help desk Technician - phone/email support, ticket triage/troubleshooting for numerous clients. RMM/CRM/VPN/CLOUD/AD assistance and troubleshooting

6/18 - OneNeck IT Solutions (US Signal) - Service Desk Supervisor - from Service Desk Technician to Supervisor, I have successfully applied my skills to help both external and internal personnel with Microsoft Cloud questions, remote tools, VPN setups, onboarding, and using various CRM tools to resolve tickets and email communications. In my leadership role I collaborated with multiple departments during outages (Major/Critical Incidents), technical documentation management, technician training, and dedication.

AAS Website Admin and Design