Josh Swain

Results-driven telecommunications professional with 4+ years of experience leading broadband expansion initiatives, market development, wireless network deployments, and strategic partnerships. Proven success managing regional operations, driving infrastructure growth, improving service delivery, and building relationships with businesses, property owners, and community stakeholders. Experienced in project management, market analysis, broadband deployment strategy, and cross-functional leadership.

Maryland Market Lead Engineer - Towerstream - Maryland

(2022-01)

• Lead broadband expansion efforts across the Maryland market, overseeing network growth initiatives and deployment strategies.
• Manage market operations supporting residential, commercial, and enterprise wireless broadband services.
• Increased operational performance by 92% through process improvements, resource optimization, and strategic planning.
• Identify and develop opportunities for network expansion in underserved and high-growth areas.
• Coordinate with property owners, businesses, contractors, and stakeholders to facilitate infrastructure deployment projects.
• Lead project execution from planning through implementation, ensuring on-time and on-budget delivery.
• Manage technician teams, workforce development, recruiting, and operational readiness.
• Analyze market performance, customer demand, and network utilization to guide expansion decisions.
• Develop reports and recommendations for leadership regarding growth opportunities and operational improvements.
• Oversee inventory management, logistics coordination, and infrastructure readiness for expansion projects.

Door Supervisor - Red Eye's Dock Bar

(2020-01 - 2022-12)

Managed customer relations, staff coordination, and conflict resolution in a high-volume environment.

Loader / Deliveries Lead - Home Depot

(2020-01 - 2020-12)

Led logistics and delivery operations while coordinating inventory movement and customer fulfillment.

Volunteer Firefighter - Sykesville Fire Department

(2012-01 - 2020-12)

Demonstrated leadership, teamwork, and emergency response capabilities in high-pressure situations.

Associate of Arts - Cybersecurity - Carroll Community College (2018-01 - 2022-12)