Joshua Alvarado

Cybersecurity in IT

Talent

PhoenixMember since March 31, 2026

CIA triadSecurity PoliciesVulnerabilityCiscoTCP/IPDNS/DHCPFirewalls ConceptsWiresharkNmapVirtualBox/VMwareWindows Admin toolsCisco Packet TracerWindows 10 and 11Microsoft Office 360Hardware troubleshootingSoftware troubleshootingNetwork connectivity troubleshootingCustomer serviceProblem-solvingConflict de-escalationNIST SP 800-53

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CIA triadSecurity PoliciesVulnerabilityCiscoTCP/IP

About

Detail-oriented, proficient with Windows 10 and 11, with Microsoft Office 360 products. Proficient at troubleshooting hardware, software, and network connectivity issues. Strong customer service and problem-solving skills with bilingual speaking. Knowledgeable of the CIA triad, Cisco, NIST SP 800-53

Experience

Poll Worker at County Election Office (2024-03 – Present)

Poll worker responsible for voter assistance and authentication

Soft skills to assist voters, audit by paper requests, and authenticate voter information
Conflict de-escalation during high-pressure voter interactions, resolving disputes and equipment issues while staying professional and neutral

Information Technology at The Lake Church, Iglesia de Lago (2021-05 – 2024-08)

Set up, configured, and maintained audio-visual and computer equipment

Set up, configured, and maintained audio-visual and computer equipment for live events and meetings
Assisted community members with basic IT troubleshooting, ensuring smooth technical operations
Document setup procedures and recurring issues to improve consistency and speed for future setups