Joshua Carter

Evaluated auto damage assessments to determine claim validity and establish repair costs. Collaborated with repair facilities to ensure timely completion of vehicle repairs and customer satisfaction. Reviewed and analyzed insurance policies to accurately adjust claims in compliance with company standards.

Auto Damage Adjuster - GEICO - Dallas, TX

(2024-12 - 2026-08)

• Evaluated auto damage assessments to determine claim validity and establish repair costs.
• Collaborated with repair facilities to ensure timely completion of vehicle repairs and customer satisfaction.
• Reviewed and analyzed insurance policies to accurately adjust claims in compliance with company standards.

Insurance Rep - Health Insurance King - Irving, TX

(2022-06)

• Cancel Health Insurance accounts
• Take payments
• Reinstate accounts
• Explain interest rates
• Assist with reward points
• Decide if clients will receive their late fees
• Help clients deal with fraud claims
• Assist customers with overdraft fees
• Explain deposit holds

Credit Card Service Representative - Truist - Arlington, TX

(2021-10 - 2022-02)

• Explain interest rates
• Assist with reward points
• Decide if clients will receive their late fees

Customer Service Representative - Bank Of America - Fort Worth, TX

(2018-05 - 2021-10)

• Help clients deal with fraud claims
• Assist customers with overdraft fees
• Explain deposit holds

Collections Representative - Conduent - Austin, TX

(2017-12 - 2018-05)

• Collect outstanding tolls
• Take outbound and inbound calls
• Cold calling up to 200 calls a day

Customer service representative - Maximus

(2015-11 - 2017-12)

• Explaining to customers they have been approved for Medicaid.
• Describe to customers the different Medicaid plans they have in the county they live in
• Establish the benefits of Chip (Medicaid) for children

Collections Representative - Gila - Austin, TX

(2014-02 - 2015-11)

• Answer customer inquiry
• Explain the surcharge program
• Collect surcharge payments

High School Diploma - Timberview High School

Some college