Joshua Herald

Personable, fast-paced hospitality professional with hands-on bartending and serving experience, backed by six years of corporate operations and account management roles that sharpened customer service, multitasking, and team leadership skills. Comfortable in high-volume, guest-facing environments and quick to build rapport with regulars and new customers alike.

Workplace Services Manager - Google - Cambridge, MA

(2022-01 - 2026-02)

• Led day-to-day workplace operations and vendor teams supporting a major corporate campus, coordinating logistics under tight timelines.

Account Manager - ABM Industries - Durham, NH

(2020-05 - 2022-01)

• Managed client accounts and on-site service teams, resolving issues quickly to maintain high customer satisfaction.

Property Operations Manager - Sonder - Boston, MA

(2019-04 - 2020-03)

• Oversaw guest facing property operations, ensuring a smooth, hospitality focused experience for short term guests.

Bartender - Common Ground - Boston, MA

(2018-10 - 2019-09)

• Mixed and served classic and craft cocktails, poured draft and bottled beer, and managed a full bar independently during peak evening and weekend rushes.
• Built relationships with regular guests, driving repeat visits and consistently strong tips.
• Handled cash and card transactions, balanced the till, and restocked/rotated inventory to keep the bar running smoothly.

Site Manager - SBM - Boston, MA

(2016-12 - 2018-05)

• Supervised on-site staff and daily operations, managing schedules and service quality.

Server - Nashua Country Club - Nashua, NH

(2015-08 - 2016-10)

• Provided attentive, upscale table service for members and guests at a private club, including banquets and special events.
• Took food and drink orders, made menu recommendations, and coordinated with the kitchen and bar to ensure timely, accurate service.

Server - T-Bones Great American Eatery - Hudson, NH

(2003-12 - 2006-05)

• Delivered friendly, efficient service in a high-volume family restaurant, routinely managing multiple tables during busy shifts.
• Processed orders and payments accurately while maintaining a clean, well-organized section.