Joshua Roche

To secure a career opportunity that fully utilizes my training, experience and skills, to make significant contributions to the success of company goals and brand promotion.

Supervisor at Lacoste (2022-07 – Present)

• Supervise a busy store located near the Outlets, including unloading and setting up products in stores for optimal sales.
• Managerial functions such as keeping inventory, closing store, communicating with other stores and determining price discounts as needed.
• Ensuring excellent customer service by offering product knowledge, providing assistance, and completing transactions.
• Training and coaching new sales associates with proper customer service skills.

Sales Manager at Black Brew Coffee (2020-06 – 2023-12)

• Recruited, trained, and supervised multiple sales representatives.
• Coached inexperienced employees with proper skills for serving customers.
• Provided excellent customer service by anticipating customer needs and identifying and resolving potential service issues.
• Supervised daily operations, such as opening/closing, inventory control, cash management, and various administrative duties.

Bachelor of Science – Valencia Community College (2019-08 – 2022-12)

Certificate in Entrepreneurship – Valencia Community College (2019-08 – 2022-12)