Joshua Rosa

Customer-focused retail professional with experience in technology sales, product education, customer service, and fast-paced team environments. Skilled at understanding customer needs, recommending products and services, resolving concerns, and providing personalized support. Strong communicator with experience working with technology, supporting store operations, and assisting customers in high-volume retail settings.

Specialist - Apple - Staten Island, NY

(2025-01 - 2026-01)

• Sold and provided personalized recommendations across Apple's lineup, including iPhone, iPad, Apple Watch, and Mac, based on customer needs.
• Educated customers on Apple products, services, and AppleCare while helping them make informed purchasing decisions.
• Identified business customers and generated business introductions while connecting them with appropriate Apple resources.
• Supported daily store operations, including Genius Bar check-ins, product replenishment, and high-volume iPhone 17 launch day operations.

Sales Associate - Target - Staten Island, NY

(2019-01 - 2020-12)

• Provided friendly and efficient customer service while assisting guests with purchases and questions at the front end of the store.
• Operated cash registers and processed customer transactions accurately and efficiently.
• Assisted guests using self-checkout by providing guidance, troubleshooting issues, and ensuring a smooth checkout experience.
• Maintained a welcoming and organized checkout area while collaborating with team members to support efficient front-end operations.

Team Member - Shake Shack - Staten Island, NY

(2021-01 - 2025-12)

• Cross-trained across multiple stations, including custard, cash register, expo, grill, bun, and fry, demonstrating flexibility in a fast-paced environment.
• Managed multiple responsibilities across front-of-house and back-of-house operations while maintaining speed, accuracy, and attention to detail.
• Prepared and assembled customer orders according to company standards while coordinating with team members across different stations.
• Transitioned between stations as business needs changed, helping maintain smooth operations during high-volume periods.

Bachelor of Arts - Music - Brooklyn College (2025-05)