Employer Account Representative - Sanford Health - Bismarck
(2022-07)
- Schedule patients for 7 different cities and across the contiguous United States
- Created company accounts and added information for procedures that companies needed for continuing the hiring process for employees
- Regularly up-kept referrals for patient's that providers have ordered using various scheduling means and programs (i.e. Epic, Systoc)
- Post insurance and personal checks and payments to accounts
- Run month end reports to send invoices to individuals and clients
- Run monthly reports to invoice companies for various yearly services
- Post payments from 25+ clinics to accounts using Microsoft Excel spreadsheets
- Answer individual account issues
Patient Access Representative - Sanford Health - Bismarck
(2021-05 - 2022-07)
- Greet patients and verify patient information to accurately have insurance be billed
- Work with different forms of insurance, including, Optum VA, worker's compensation, and third party liability
- Assist with collecting co-payments, and other applicable fees
- Assist with scheduling for Family Medicine patients as well as patients for the Walk-In Clinic
- Work on resolving work queues during down time
- Answer phone calls and route them to correct areas where necessary
Shift Supervisor - Starbucks - Bismarck/Fargo
(2013-09 - 2021-05)
- Anticipate customer and store needs by evaluating the environment and customers for clues throughout the shift
- Assist with new partner training by positive reinforcement and coaching habits for success
- Utilize operational tools to aide in the overall success of the store during the shift
- Properly follow and uphold standards for customer service, cash management, store cleanliness, and product quality
Customer Service - NDSU Wallman Wellness Center - Fargo
(2013-01 - 2013-09)
- Greet and check-in current members to the Wellness Center
- File reports including new memberships, recreational group activities, and fitness programs
- Handle cash, answer phone calls and transfer them where needed, and maintain customer focus
Shift Supervisor - Dairy Queen - Mandan
(2009-11 - 2013-08)
- Greet and assist customers
- Prepared food orders
- Handle cash, answer phone calls, and maintain customer focus
