Service Advisor at Auto Nation Subaru Carlsbad (2025-01 – Present)
- Facilitate communication between customers and technicians regarding services needed for their vehicles, ensuring the highest quality of personalized service.
- Submit insurance claims on clients behalf for claim payments for services rendered.
- Assist other Service Advisors as needed so clients do not have to wait.
Service Manager (Master Certified) at Lake Elsinore Ford (2022-01 – 2024-12)
- Managed employees (receptionist, lot porters, cashiers, and technicians), which entailed: interviewing, hiring, onboarding (including benefits enrollment assistance), training (facilitated B.A.R., Ford certification, and more), work scheduling, and, as needed, employee termination.
- In charge of workplace safety per OSHA standards; completed work injury paperwork and served as liaison between parties (legal, state, employee, medical provider).
- Responsible for storage, handling, and disposal of hazardous and non-hazardous materials.
- Dispatched mobile mechanics and scheduled pick-up and delivery of customers' personal vehicles for servicing.
- Reached out to every single customer to ensure full customer satisfaction; provided creative solutions that satisfied all parties; talented at satisfying even the most difficult customers.
Service Advisor (Master Certified) at North County Ford (2021-01 – 2022-12)
- Served as the "face" of the service center by greeting customers and coordinating automotive service needs.
- Advised customers on service / repair needs, and worked with customers to schedule completion across future dates with cost-effective methods for the customer, ensuring high customer satisfaction and return rates.
- Successfully maintained high customer retention rates by answering questions regarding vehicle products, and by creating tailored solutions to fit specific needs of each customer.
Business Development Manager (Master Certified) at Gosch Ford (2020-01 – 2021-12)
- Successfully maintained high customer retention rates by answering questions regarding vehicle products, and by creating tailored solutions to fit specific needs of each customer.
Finance Manager (Master Certified) at Ken Grody Ford (2014-01 – 2020-12)
- Specialized in commercial finance/retail finance.
- Developed multiple business relationships in the community, city, and state.
- Served as the only certified Lemon Law Buyback representative for my dealership along with maintenance and extended warranty sales.
- Served as liaison between customers and Ford Motor Company to ensure the best customer satisfaction.
Customer Relation Manager (Master Certified) at Ken Grody Ford (2014-01 – 2020-12)
- Resolved all complaints and issues that would arise.
- Trained employees on how to utilize their skills to give customers 100% satisfaction on sales and service.
- Organized and directed Beach Bash on Camp Pendleton for 6,000 plus of our armed forces and dependents.
- While serving as customer relation manager, our dealership won the Prestigious President Award every year.
Receptionist at Ken Grody Ford (2008-01 – 2010-12)
- Served as the "face" for customers, dealers, and employees. Fielded needs of sales, service, and parts customers; answered all incoming phone calls.
- This role progressed to inventory management and taking charge of dealer trades.
- Promoted to customer relation manager within two years.
