Josie Gomez

Accomplished and professional Head Server with extensive experience delivering exceptional hospitality across premier fine dining restaurants, luxury hotels, and prestigious country clubs in the Coachella Valley. Multilingual and fluent in English, French, and Spanish, with a proven track record of elevating the guest experience through expert wine pairings, sophisticated suggestive selling techniques, and seamless POS operations. Recognized for building immediate rapport with guests, driving revenue growth, and maintaining elite service standards in fast-paced culinary environments.

Head Server - The Vine Wine Bar / Jolene - Palm Desert, CA

(2018-12 - 2025-06)

• Mastered weekly menu rotations, articulating complex ingredients, preparation techniques, and flavor profiles to guests with precision.
• Curated sophisticated wine and food pairings, utilizing expert suggestive selling to enrich the guest dining experience and increase average check sizes.
• Managed high-volume order entries, modifications, and splits efficiently using the ALOHA POS platform.

Head Food Server - Bobby Mao's - Palm Desert, CA

(2014-06 - 2018-09)

• Cultivated excellent rapport with upscale clientele, simulating organic sales increases through proactive table-side service and professionalism.
• Executed pre-service station setups and various supportive side duties assigned by the Outlet Supervisor to guarantee fluid dining operations.
• Maintained flawless clean conditions across dining areas and service equipment to preserve top-tier health and corporate aesthetic standards.
• Secured proper payment processing, cross-checked balances, and managed guest checks using the ALOHA system without error.

Food Server - La Brasserie French Bistro - La Quinta, CA

(2013-01 - 2014-06)

• Welcomed and acknowledged all patrons according to strict company fine-dining standards, providing high-touch beverage and meal courses.
• Communicated seamlessly with the kitchen staff regarding precise culinary timing, allergy specifications, and custom dietary restrictions.
• Performed closing duties thoroughly, including restocking service stations, ensuring uniform standards, and maintaining immaculate workspace presentation.

Food Server - The Figue Mediterranean Restaurant - La Quinta, CA

(2013-02 - 2013-12)

• Presented detailed dessert configurations and daily specials table-side, enhancing secondary sales metrics through passion and deep product knowledge.
• Maintained robust communication channels between frontend service and kitchen leadership using the MICROS POS platform.
• Ensured high standard alignment for table settings, glassware handling, and overall server station readiness.

Food Server - La Cucina Italian Restaurant - Palm Desert, CA

(2010-06 - 2013-02)

• Engaged guests with custom recommendations on menu favorites, delivering an intimate and elevated hospitality environment.
• Controlled cash and card check operations with accurate reconciliations at shift completions.
• Supported floor teams during peak service rushes by clearing tables, refreshing settings, and assisting on cross-functional tasks.

Food Server - The Nest Restaurant - Indian Wells, CA

(2007-09 - 2010-05)

• Upsold wine pairings and specialty appetizers by executing proven table-side suggestive selling methods.
• Assisted supervisors with complex station setups and floor management to sustain uniform aesthetics.

Head Server - Thai Smile Restaurant - La Quinta, CA

(2005-07 - 2007-09)

• Managed dining room and lounge check transfers seamlessly, ensuring accurate and swift billing procedures.
• Maintained excellent guest relations, inviting guests back and creating a welcoming, professional atmosphere that stimulated recurring business.