System Support Administrator - The South Suburban Council on Alcoholism And Substance Abuse
(2021-12 - 2026-02)
Investigate, troubleshoot, and resolve daily issues related to workstations, peripherals, phones, mobile devices, operating systems, and applications.
- Performed daily server checks.
- Processed tickets (ServiceNow ticket system) on technical issues.
- Troubleshoot and resolve issues with Network connectivity.
- Installed, configured, maintained network printers.
- Created, deleted, modified user accounts in Microsoft 365 Admin, Microsoft Entra, Active Directory, Azure, and setting up security groups.
- Maintained inventory for all laptops, desktops, printers, TVs, cameras, and servers.
- Installed, configured, and maintained network switches (Netgear, Ubiquity).
- Provide installation and support for Microsoft Office, Microsoft Teams, VPN connectivity (Sonic Wall), Adobe.
- Maintained VOIP systems.
- Administration of various applications, Carelogic (EHR), Great Plains (Finance application), VPN, Microsoft Office.
- Designed IT Project plans.
- Documented and maintained Policies and Procedures for the IT department.
- Trained new hires with their onboarding user information.
System Administrator - Community Service Partners, Inc
(2018-11 - 2021-04)
Provide Windows and Gmail support to the members state wide.
- Performed daily server checks making sure servers were running at peak performance.
- Provided remote and onsite support for all members.
- Processed tickets on issues employees were having with their computer or supported applications.
- Answered support calls for employees who were unable to access their computer be it password related or network related.
- Built new computers and installed software based on the specifications needed.
- Refreshed computer when employees left making sure they were updated and performing to specifications.
- Provided support for various software applications (Microsoft Office, VPN Software, Riverside Publishing, Adobe).
- Provided Microsoft Windows support (v7, v10 and v11).
- Created new users in Active Directing setting security groups, home folders and putting employee into the correct Organizational Unit.
- Worked on reviewing Group Policy Object to determine why some may not apply to a computer.
- Maintained inventory for all members for all laptops, desktops, printers and servers.
- Provided network support by troubleshooting network issues from the internet provider, through the firewall and to the network switches. Was able to diagnose and provide a solution to get the network back up and running.
Computer Technician - WorldTravel Partners
(2000-10 - 2008-04)
Provided Sr. Level Support in routine analysis and problem solving of PC software, hardware, and peripherals.
- Troubleshooting network, and printer connectivity.
- Provided onsite and remote support for over 1000 users.
- Installed and configured desktops and laptops based on the specifications received.
- Experienced with Microsoft Office 2000/XP/2003, PC Anywhere, and Windows 98/2000/NT/XP workstations.
- Gained extensive knowledge of all computer models including IBM, Toshiba, Dell, HP/Compaq and handhelds.
- Responsible for equipment purchasing, asset tracking, and inventory.
- Trained users on the different functionalities of Email and Windows Operating Systems.
- Provided after hours support for network and help desk environment.
