Owner / Operator at INNOVO Group LLC (2020-01 – Present)
Founded and managed a business delivering services including operations, marketing, and client management. Developed strong skills in negotiation, contracts, and client advocacy applicable to public adjusting.
- Managed full business operations, including sales, marketing, and financials
- Negotiated contracts and agreements with clients and vendors
- Handled client issues, disputes, and resolutions effectively
- Generated leads through digital marketing and networking
- Maintained detailed records, invoices, and documentation
- Developed strong analytical and problem-solving skills
- Ensured compliance with regulations and business standards
General Manager at Café Mocha (2018-01 – 2020-12)
General Manager responsible for bar operations and customer service.
- Collect money for drinks served
- Check the identification of customers to verify age requirements for the purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine and bottled or draft beer
- Take beverage orders from serving staff or directly from guests
- Clean bars, work areas, and tables
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Serve snacks or food items to customers seated at the bar
- Slice and pit fruit for garnishing drinks
- Arrange bottles and glasses to make attractive displays
- Create drink recipes
Operations Manager / General Manager at Mezetto - Seabird (2016-01 – 2018-12)
Oversaw multiple restaurant locations with responsibility for food and beverage operations and service staff management.
- Oversee 2 restaurants and supervise food and beverage, service staff
- Hands-on management
- Providing regular feedback and coaching to the team
- Building capability through cross-training
- Make new staff schedules every week
- Conduct interviews to hire new staff for B/F of the house
- Work with food and beverage staff to ensure proper food presentation
- Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items
- Arrange for maintenance and repair of equipment and other services
- Ensure new products are executed properly following roll-out
- Prioritizes tasks effectively to ensure the most important tasks are completed on time
- Delegate and follow up effectively
- Effectively identify restaurant problems through reports and can ideate & execute to resolve the same
- Proficiency in using computer software to monitor inventory, track staff schedules, and perform other record-keeping tasks
- Proficiency in Point of Sale (POS) software and inventory software
General Manager / Manager at Li-Lis Restaurant (2014-01 – 2016-12)
Managed restaurant operations including dining area, food and beverage service, and staff supervision.
- Oversee the dining area, supervise food and beverage, and service staff
- Hands-on management
- Providing feedback and coaching to the Team regularly
- Building capability through cross-training
- Make new staff schedules every week
- Conduct interviews to hire new staff for B/F of the house
- Work with food and beverage staff to ensure proper food presentation
- Handle guest complaints in the restaurant
- Conduct daily service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
- Check the quality of deliveries of fresh food and baked goods
- Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items
- Arrange for maintenance and repair of equipment and other services
- Total receipts and balance against sales, deposit receipts, & lock facility at the end of the day
- Ensure new products are executed properly following roll-out
- Handle irate customers with a friendly/calm attitude
- Ensure product quality and great service
- Prioritizes tasks effectively to ensure the most important tasks are completed on time
- Delegate and follow up effectively
- Take Ownership of issues or tasks and also give detail update to the General Manager
- Effectively identify restaurant problems through reports and can ideate & execute to resolve the same
- Proficiency in using computer software to monitor inventory, track staff schedules, and perform other record-keeping tasks
- Proficiency in Point of Sale (POS) software and inventory software
- Assist in planning the regular and special event Menu
Manager / Bartender at The Comfort Restaurant & Bar (2012-01 – 2014-12)
Managed restaurant operations and bartending duties including staff supervision, customer service, and financial management.
- Oversee the dining area, supervise food and beverage, and service staff
- Hands-on management
- Providing regular feedback and coaching to the team
- Building capability through cross-training
- Make new staff schedules every week
- Conduct interviews to hire new staff for B/F of the house
- Work with food and beverage staff to ensure proper food presentation
- Handle guest complaints in the restaurant
- Conduct daily service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members
- Check the quality of deliveries of fresh food and baked goods
- Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items
- Arrange for maintenance and repair of equipment and other services
- Total receipts & balance against sales, deposit receipts, and lock facility at the end of the day
- Ensure new products are executed properly following roll-out
- Handle irate customers with a friendly/calm attitude
- Ensure product quality and great service
- Prioritizes tasks effectively to ensure the most important tasks are completed on time
- Delegate and follow up effectively
- Take Ownership of issues or tasks and also give detail update to the General Manager
- Effectively identify restaurant problems through reports and can ideate & execute to resolve the same
- Proficiency in using computer software to monitor inventory, track staff schedules, and perform other record-keeping tasks
- Proficiency in Point of Sale (POS) software and inventory software
- Assist in planning the regular and special event Menu
Bartender at Burrito Bar & Kitchen (2013-01 – 2014-12)
Bartender responsible for taking orders, mixing drinks, handling cash, and maintaining bar operations.
- Greet guests, take beverage orders from the restaurant servers or directly from guests
- Mix drinks, cocktails, and other bar beverages as ordered and in compliance with company standards
- Check the identification of guests to verify age requirements for the purchase of alcohol
- Handle an assigned house bank and follow all cash handling procedures
- Collect payment for drinks served and balance all receipts
- Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests, and prepare inventory or purchase requisitions as needed to replenish supplies
- Serve snacks or food items to guests seated at the bar where appropriate
- Demonstrate a thorough knowledge of food and beverage products, menus, and promotions
- Maintain a clean working area by sweeping, vacuuming, dusting, cleaning glass doors and windows, etc., as needed
- Other duties as assigned
