Jotaeme Solo

Experienced Server Capitan offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Server Captain - Joe's Stone Crab - Chicago, IL

(2013-09)

• Collaborated with host, bus person and cook to efficiently serve food and beverage options.
• Calculated charges, issued table checks and collected payments from customers.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Divisional Trainer immediately.
• Provided exceptional service to up to 40 customers per day at Fine Dining establishment.
• Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.

Server - Shaw's Crab House - Chicago, IL

(2009-09 - 2013-08)

• Operated POS terminals to input orders, split bills and calculate totals.
• Collaborated with host, bus person and cook to efficiently serve food and beverage options.
• Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Bachelor of Science - Psychology - Marquette University (1993-04)