Client Care Coordinator, LVN - Resurgence Behavioral Health - Riverside, CA
(2022-10)
Providing care at a detox and residential level for clients diagnosed with substance abuse and co-occurring disorders.
- Facility capacity at 61, averaging ratios of 1:25.
- Familiar with clients diagnosed with seizure disorders and diabetes mellitus.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Comforted and counseled patients and families throughout the care process.
- Documented patient vitals Q3H, behaviors and conditions to communicate concerns to the interdisciplinary team.
Quality Assurance Specialist - Resurgence Behavioral Health - Riverside, CA
(2021-11 - 2022-10)
- Auditing all medical, clinical, client care, and operational documentation per JCAHO requirements.
- Documented findings from inspection process and collaborated with quality team members and department managers to execute procedural improvements.
- Resolved identified issues to enhance productivity and streamline workflows.
- Trained employees on QA standards and ensured compliance with established protocols.
- Auditing client charts for three facilities, averaging about 110 clients per week.
- Proficient in Microsoft Excel, Microsoft Office, and Google platforms.
Licensed Vocational Nursing Student - Emanate Health - West Covina, CA
(2022-04 - 2022-07)
- Recognized and reported observations, patient behaviors and other indicators outside normal parameters or directions given by LVN/RN instructors.
- Collaborated with multidisciplinary team, offering suggestions that enhanced care delivery and patient outcomes.
- Initiated and executed recurring tasks within scope of practice, adhering to established standards of care.
- Engaged in clinical training and seminars to advance knowledge and skills, contributing to improved patient care.
- Assessed vital signs/glucose readings and recorded in electronic medical records.
Behavioral Health Technician - Resurgence Behavioral Health - Fullerton, CA
(2020-10 - 2021-11)
Assisting clients experiencing subacute withdrawal symptoms in various facilities up to 60 beds with client ratios up to 1:20.
- Completing Q15 and Q30 rounds on all clients in the facility.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings to enhance client engagement and promote socialization.
- Documented all incidents and communicated findings to appropriate personnel for timely review and action.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Conducted assessments and monitored vital signs every three hours for all clients in detox care.
- Medication observation under the LVN's supervision and license.
