Jovana Knezevic

Hospitality and tourism professional with 18+ years of experience in hotels, travel sales, and cultural exchange programs and restaurant. Skilled in client relations, customer service, and full-cycle administration, including visa processing and documentation. Authorized to work in the United States. Currently seeking opportunities in the U.S. hospitality, tourism, and related service industries — including customer service, sales, administrative support, and other client-facing roles.

Sales Manager (Seasonal) | Hotel David Montenegro | 2013 – Present • Increased seasonal occupancy through agency partnerships. • Managed reservations, guest support, invoicing, and seasonal operations

Sales & Marketing Manager | Four Points by Sheraton | 2016 – 2017 • Led room sales strategies, increasing occupancy and revenue. • Developed sales & marketing plans and secured long-term corporate contracts

Program Coordinator | WAT Cultural Exchange Agency | 2017 – 2025 • Coordinated with U.S. sponsors/employers and ensured program compliance. • Managed full administrative cycle: applications, visas, orientations, and support.

Travel Consultant | Marco Polo • Atlas • Congress Travel | 2007 – 2016 • Sold travel packages and provided personalized consultation to meet client preferences and budget. • Organized and led domestic and international travel arrangements, including group tours and individual itineraries. Collaborated with hotels, airlines, and service providers to ensure smooth operations and high client satisfaction.

Bachelor’s + Specialist Degree in Tourism & Hospitality Management University Mediteran – Podgorica, Montenegro | 2004 – 2008