Procurement Manager & Accounting Specialist at Fastrax POS LLC / SC Management (2021-04 – 2026-05)
- Placed purchase orders for all hardware items and maintained adequate inventory stock levels
- Added new items, updated all cost changes to support company margins
- Approved sales orders for accurate hardware items, discounts and/or monthly service items
- Constant email communication with customers on shipping status and tracking info
- Entered customer check payments and kept excellent scanned records
- Created bills/invoices for management and processed ACH/Credit Card payments as needed
- Administrative duties for various trade shows and scheduling for staff members
- Ordered all support/testing items for the office
- Retrieved all credit card receipts from multiple employees and reconciled monthly statement
Logistics Claims Analyst at Fineline Settings (2018-02 – 2019-09)
- Maintained and addressed daily claims inbox as needed
- Communicated with multiple departments regarding shipping any issues
- Followed up with carriers on return status for any refused, damaged or extra items sent in error
- Retrieved POD, BOL and other backup from carriers as required
- Facilitated overages, shortages, and damage claims from all modes of transportation
- Advised shipping/inventory departments with all necessary info
- Managed return authorizations and processed customer returns back to one of two warehouses including product disposition, inventory replenishment and discrepancies of claims and/or invoices
- Entered and completed all Credits and Debits for Accounts Receivable and emailed copies to customer
- Reconciled and balanced Accounts Receivable for any charge backs and/or credits on customer's accounts
Customer Service at Eclipse Awning Systems, LLC (2016-02 – 2017-09)
- Answered customer inquiries via phone and email, ensuring prompt and accurate responses
- Created and tracked purchase orders with numerous fabric vendors, streamlining procurement processes
- Updated customer orders with fabric delivery due dates, improving order accuracy and customer satisfaction
- Processed damages and claims, including sending pictures, to resolve fabric issues efficiently
- Communicated with multiple departments and key members to coordinate order fulfillment
- Emailed about products and delivery times to keep customers informed and reduce follow-up inquiries
- Entered and processed orders into Account Edge for accounts receivable, maintaining accurate financial records
Customer Service Specialist at CNR Products dba Three Cheers (2003-08 – 2015-10)
- Performed daily data entry in an internet-based operating system, ensuring up-to-date records
- Maintained continuous communication between customers and outside sales reps to facilitate order processing
- Processed and monitored present and future orders, including net invoicing, credit card receipts, and issuing returns or damage claims, ensuring transaction accuracy
- Managed a wide variety of customer service and administrative tasks to resolve issues quickly and efficiently
- Built rewarding relationships with numerous repeat, long-term customers, enhancing customer loyalty
- Received multiple positive reviews acknowledging outstanding customer service and dedication
