Office Manager - REPAIR Sports Institute - Huntington Beach, CA
(2024-12 - 2026-01)
Directed onboarding and training initiatives, authored and standardized SOPs, and implemented enhanced workflows to improve efficiency, compliance, and organizational effectiveness.
- Manage Front Office- Ensuring we have a team member to open the front office to check in patients and collect over the counter payments (deductibles and copays). Ensure all voicemails with cancellations are removed from the schedule. Try to keep daily schedule 85% - 90% full.
- Manage Phones- Answering all incoming phone calls. New patient calls- gather all demographics and answer all questions. Follow up with patients- scheduling, insurance, and/or questions.
- Patient scheduling- Maintaining 80-103 patient appointments scheduled daily.
- Managing premium accounts- schedule the patients out for treatment. Offer them new promotions.
- Creating new patient cases- follow all protocols, coordinate with billing, call and review benefits with patients.
- Patient Liaison- First meeting and reviewing benefits in person, tour of facility, booking patient out per recommendation from therapist. Following up after appointment to make sure patients are comfortable and if there are any questions get them answered.
- RX & Auth management- utilizing reports to make sure we are within compliance with Medicare with valid RX. Verifying patients have valid authorization from insurance to continue physical therapy treatment.
- Manage office staff- employee reviews (90, 6months, annual) employee write-ups, work schedules, audit and approve timecards.
- Manage referrals- using Breakthrough and MD weekly office visits.
- Onboarding and training new team members. Creating SOPs and implementing new and improved workflows.
Assistant Director of Operations - Knowtion Health - Torrance, CA
(2022-10 - 2024-12)
Directed onboarding and training initiatives, authored and standardized SOPs, and implemented enhanced workflows to improve efficiency, compliance, and organizational effectiveness.
- Oversee 7 lines of business managing 70+ direct team members and operational oversight of 160+ staff allocations.
- Present monthly executive reports analyzing payer behavior, collections, adjustments, productivity, quality, and aging.
- Lead operational and client meetings to ensure workflow alignment, staffing optimization, and KPI performance.
- Drive inventory trend analysis to identify bulk resolution opportunities and accelerate collections.
- Conduct leadership and PAR interviews to strengthen internal growth and succession planning.
- Manage timecard review and workforce allocations across multiple projects.
- Mentor and develop team members by identifying strengths and aligning work assignments to increase productivity and engagement.
- Support cross-project inventory management and performance improvement initiatives.
Supervisor - Amplus - Torrance, CA
(2021-06 - 2022-10)
- Supervised daily operations for a 20-member revenue cycle team.
- Increased collections through proactive denial resolution and implementation of one-touch workflow strategies.
- Conducted deep inventory audits to identify root causes and partnered with clients on corrective actions.
- Established workflow efficiencies and clear performance expectations, improving overall productivity.
Patient Account Representative - Amplus - Torrance, CA
(2020-11 - 2021-06)
- Researched and resolved government and commercial insurance denials.
- Submitted claim corrections via Epic, Waystar, Change Health, and payer portals.
- Composed detailed reconsiderations and appeals for authorization denials, medical necessity issues, underpayments, and incorrect processing.
- Analyzed reimbursement variances to determine payer accuracy versus patient responsibility.
- Identified inventory pockets to accelerate collections and reduce aging.
Patient Account Representative - US Renal Care - Long Beach, CA
(2017-11 - 2020-10)
- Collected secondary and tertiary balances while ensuring full reimbursement.
- Reconciled denials, corrected claims, and processed resubmissions.
- Posted and reconciled recoupments and bad debt adjustments.
- Verified eligibility and ensured compliance with payer guidelines.
- Assisted with special AR clean-up projects.
- Maintained HIPAA, healthcare fraud, waste, and abuse compliance training.
Patient Account Representative, Government Billing - Silver Lake Medical Center - Los Angeles, CA
(2015-11 - 2017-10)
- Managed Medicare crossover billing and collections.
- Handled claim status, eligibility verification, appeals, capitation, and CIF.
- Posted payments and contractual adjustments.
- Managed self-pay and after-insurance billing collections.
- Responded to patient and insurance inquiries.
- Assisted in the evaluation and treatment of sports injuries, under the supervision of a licensed athletic trainer.
